Starlink delivers high-speed Internet almost anywhere on Earth. The Starlink app is here to help you: • Identify the install location that will ensure the best quality of service • Set up your Starlink hardware • Check for obstructions that can interfere with service • Verify your WiFi connection • Receive alerts for service issues • View connectivity statistics • Identify devices connected to your network • Troubleshoot connectivity issues • Contact support
Customer service
Not sure if they actually have customer but good luck getting anything fixed
United StatesStarlink
Literally the worst wifi I’ve ever used in my life if. Can’t even load up YouTube half the time lol what a joke
United StatesNot so good
I get it!, I live in a rural area but come on it’s Tesla WiFi!! This should be working very well I have my Starlink satellite nice and high to read well and it’s always off and on , my son hates gaming at my house because of this and we cant even have more than 18 devices with out freaking out!!
United StatesExcelente
Tengo este internet en RD y esta app trabaja perfectamente no tengo queja para la función que hace la encuentro bien
United StatesWhy get rid of the most used feature?
They removed 192.168.100.1 to view statistics of your Starlink. they removed it so you can’t view it anything unless you have the app… bad decision
United StatesOpportunities for Improvement
1) Your “feedback” list needs to include “download speed” to report up or down. 2) Download speed does not reflect the reported speeds from the “Speed Test”. 3) The “Statistics” screen is a disaster. It is unreadable in terms of contrast of the graph labels, and the graphs are so flat, with no visible scale, that they are meaningless. 4) the “Support” options list only a limited number of choices, NOT including “Other”. So, we are forced to select an irrelevant option, to then be give another list of irrelevant solution. I realize the objective is to avoid having to actually give support by forcing the customer to wade through a mass of previously posted canned solutions to what you perceive to be common problems, but rarely are. Surely you can do better. I want to live this Starlink product, but support issues severely detract from customer satisfaction. Some documentation of the app would be helpful. A downloadable UG with ALL the functions, so it doesn’t have to be searched for in the various app menus. The system comes with literally NO documentation other than 2 cardboard illustrations completely lacking ANY textual references!
United StatesApk gets better all the time..
Love the PAUSE function to disconnect a single device Big fan!
United States
Bug fixes and improvements.
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