United StatesDiscover how Poly Lens opens a world of capabilities to your favorite Poly Bluetooth® devices. With Poly Lens, you can personalize your audio experience, stay up-to-date, and get help when you need it. Poly Lens enables you to make just the right settings to make the most of your day. Poly audio devices have amazing acoustic features that improve your experience, whether you are taking a call for work or relaxing with your favorite music. • Keep your device up to date with the latest software • Customize your device settings to meet your work style • Access helpful support • Keep track of your device with the Find My Device feature Enterprise IT Administrators interested in managing large deployments can use Poly Lens admin portal to manage Bluetooth device policies, have real-time insights into the site-wide Bluetooth devices and usage, perform remote troubleshooting from the cloud portal. Learn more at: https://lens.poly.com. Get the above features for Voyager Free 20, Voyager Surround 85, Voyager Surround 80, Voyager Free 60 series, Voyager Focus 2, Voyager Focus UC, Voyager 4200 Series, Voyager 4300 Series, Voyager 5200 Series, Voyager 6200 UC, Voyager 8200 UC, and speakerphones Poly Sync 20 and Poly Sync 40. ©2023 Poly. Bluetooth is a registered trademark of Bluetooth SIG, Inc. All trademarks are the property of their respective owners.
No support for Plantronics BackBeat PRO 5100
The backbeat app i had used was discontinued and no longer available to download. Found this app and that HP bought Plantronics :( alas no support for my headphones and can’t find it in the list of devices. Registered this device and not even an email from HP letting legacy device owners know about the change and their decision to end support, classy move :(
United StatesDoesn’t work with iPhone 15 max pro
I’ve been using these folks for years but no more- their tech doesn’t keep up nor does their app or customer service work.
United StatesNot accurate talk time & unstable talk time
Tried to install and test on iPad/iPhone/Windows PC, however, the app is useless. Most importantly, the talk time showing on the app is not accurate at all.
United StatesBuggy product, horrible support
Poly headsets fail constantly and Poly is extremely slow to honour their warranties. I had to threaten legal action to get any movement.
United StatesPoor products, poor support, questionable privacy
I’ve had multiple failures of the Plantronics 6200 UC in the last couple of years. Each time, getting warranty coverage was extremely difficult, waiting weeks and months at times for replacement parts. Once I received the wrong part. I ultimately had to threaten legal action when Plantronics was unable to provide a replacement and refused to provide a refund. Also this app is aggressive about trying to collect PII, none of which is necessary for managing a headset’s settings and firmware updates. Suggest avoiding Poly along with all other HP products due to their blatant anti-consumer behaviours.
United StatesNot everything needs to be an app
This doesn’t need to be an app. There’s too many apps.
United StatesStranded customer
When is support for the Backbeat Go 810 coming?
United States
Support for Voyager Free 20 Fit test (ear tips fit) experience for Voyager Free 60 Series Support for new device settings for Voyager Free 60 Series and Voyager Surround Series 1. Rename the device to a Bluetooth-friendly name 2. Answer/Ignore UI improvements and fixes
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