United StatesTracking your order? Making a payment? Getting help?
It’s quicker in the app.
Get in touch
• Just send us a message and you’ll be notified when we reply.
Manage your account
• Update personal details, track payments, manage your services and more.
Recharge your service
• Track your usage, turn on auto recharge, and get in control of your plan.
Check your internet speed
• Monitor outages, restart your modem and check your internet speed.
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Troubleshooting that actually works
• With 98% of queries resolved in-app, you’re just a few taps away from getting on with your day.
Doesn’t Work
I can sign in but it won’t find my accounts. At the Telstra store they had me create a new email and login with that one and it still didn’t work. Even the basic functionality isn’t there. The only way to find out how much data I’m using is to call them and sit on hold. Absolute joke.
United StatesSend Help
Try to recharge my Telstra but for some reason I don’t get the GB I payed for, but the app has no issue taking my money without providing the service 😤.
United StatesPoor quality
Hard to navigate. Missing information. Wrong information. Bad app
United StatesTerrible service and terrible customer service
You can’t get ahold of anyone, they are unhelpful, the app is confusing, nothing works.
United StatesUnhappy with the app!
App didn’t let me recharge my prepaid number and I really freaked out. (It kept showing an error and wouldn’t let me proceed). I also failed trying to sign up for an account - the verification mails wouldn’t come. I luckily managed to recharge on the website.
United StatesUpdated app is glitchy and buggy
The previous version was great and no issues but after the new update, app is very buggy. The Home Screen of my account wouldn’t load properly, so I deleted app and reinstalled it. After that, my accounts page loaded properly. Then I had issues with signing into my account. Right after I sign in, it would sign me right back out, asking me to sign in again.
United StatesHot garbage
Simply doesn’t work. Going to anything payment related causes the app to crash or fail to load- “system error, try again later” has been the default display for weeks.
United States
Recharge without signing in We can recognise the Pre-Paid SIM in your device so you can easily recharge without signing in.
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