With options to control temperature and operating mode, the iCOMM™ Mobile App is designed for: American, Lochinvar, Reliance, and U.S. Craftmaster water heaters. It features the iCOMM™ connectivity platform, the latest technology for remote water heater management. Through an easy setup process, connect all your iCOMM™ enabled water heaters to the app. Once connected, you’ll gain access to diagnostic fault notifications, settings for your water heaters and much more. Designed for Homeowners & Professionals iCOMM™ Connectivity Platform Stay connected to your water heater. Monitor temperature, schedules and more with peace of mind and total control. Operation Mode Choose your ideal operating mode, depending on how you use your water heater. Demand Response and Time-of-Use Alignment Align your water heater to your utility company’s Demand Response or Time-of-Use programs rate plans through the app to save energy.
iCOMM App
So far I agree with other reviewers, I find this app totally worthless. I scan the QR codes, says they are found, then tells me they have no record of them. Totally unacceptable
United StatesPointless application
We switched over to a heat pump and only had the option for an AO Smith. It was essential that we have remote access. We had the iCOMM remote module installed so that we can set vacation mode remotely. The remote module sends data fine and stays connected. However, the app consistently “disconnects” after a couple of days and the only way to reconnect is to reset the module on the heat pump and go through setup again. This makes having a remote application pointless.
United StatesApp doesn’t work right
QR codes were not recognized by the app. Tried to manually enter them, and still wouldn’t accept them. Finally called A.O. Smith. Registered the water heater with customer service, and the two of us figured out how to connect the water heater to the WiFi. Working now, but for an $860 water heater it should have worked from the get-go.
United StatesPretty useless if you’re interested in monitoring your energy usage
The app tells lifetime use but won’t tell the day it was installed - it’s on you to remember. The app shows a graph for the last four weeks’ usage but won’t tell the total, you can only see the usage per day. The data you see is vague and lacks context, so it’s almost useless.
United StatesWhy bother
So follow the set up instructions in the app to scan the QR code on the front of the water heater and the DSNQR code inside the LED control station and the app comes back and tells me the water heater is already active on another device. Tried several times entered the values manually to no avail. The best part is I can’t find any contact information to help me troubleshoot the problem off the app. My advice is don’t bother just do everything with manual LED input.
United StatesVery poor quality App, wish I’d bought a Rheem Product instead
It seems that Ao smith doesn’t understand that in 2024, consumers expect companies to invest in quality apps to control and integrate with devices and smartphones. This Icomm app is very poor quality, and really needs some time/budget invested into it. It would likely increase unit sales in the long run. When I called tech support the person I spoke to was very unhelpful and just sounded like they were reading a script back to me. Very annoying experience…
United StatesPlease fix the connectivity issues
With constant remote monitoring and helpful tools designed just for professionals, the A. O. Smith Mobile App features the iCOMM™ connectivity platform, the latest technology for remote water heater management. Well, the opening marketing sounds great. But like others have said the network outages and latency on the data when you try and access the features is terrible. Constantly asking to sign in, our network is down and so on. Its a shame as the actual heaters are really excellent. Developer and infrastructure team get low marks.
United States
- Improved Error Messages - Additional Canadian French Translations - Improved QR Code Scanning Functionality - General UX Improvements - Reduced Crashes
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