United StatesHonolulu 311 is the official mobile application for the City & County of Honolulu, Hawaii. Honolulu 311 provides a free, simple, and intuitive platform empowering people to report potholes, broken streetlights, cracked sidewalks, illegally dumping, vandalized/broken signs and more via your smartphone. A picture tells a thousand words and Honolulu 311 makes it a snap. Download it today!
Not the app, it’s the people behind it
The app is functional and serves a great purpose. My gripe is with the people behind it. 9 times out of 10 they message to tell you why it can’t be handled! TAKE OWNERSHIP! If the issue needs to be passed on to another agency, just DO IT. You have more clout than I do. Messaging needs to be 2 ways. It’s stupid to send me a voicemail to call back. Handle communication in the app.
United StatesDifficult with the application
I don’t know what you’ve done to the app, but it didn’t have troubles with writing a report and using the “Other” choice and it takes you to the locked location and what is texted to 311! Before it was easy! Now you’ve made it difficult to where we get frustrated to using it! Not helping!
United StatesNeeds Improvement
It’s convenient in the sense that it has all the City and County of Honolulu’s service request in one app instead of navigating through multiple websites and phone numbers. However, it does have its share of problems. Depending on the service request, it can take up to three months before you get a response and by that time, it’s too late. Plus, the app is dependent on Apple Maps when putting in the location and Apple Maps is notorious for being very inaccurate; they need to switch to Google Maps. If the city wants the quality of life to improve, they need to make resources conveniently available, including this app, and regular updates will go a long way in solving some issues.
United StatesTypical government
Have an app to report issues to make you think they’ll get done. Instead they don’t respond for weeks and close unresolved tickets.
United StatesSitting and Counting…? 🤔
The app reflects Honolulu county government as a whole… antiquated and ineffective. The app needs an overhaul, better servers to facilitate its advertised capabilities, and the actual workforce to respond to the requests inputted by the public-at-large. Who am I kidding? It’ll never happen.
United StatesServer Down?
I’ve been using this app for years and it’s been mostly good for what I wanted to do. For the last couple of days though the app gets stuck at the DoIT splash screen and I can’t get to the actual options to file a report. This is very frustrating. I think maybe some server may be down or something broke with the iOS change over because the app hasn’t changed and my internet connection is fine so something else might be broken on the server end. In any case, please fix. There’s a few things I’d like to report need fixing in Honolulu.
United StatesNobody responds, ever.
Submitted over 7 request for 2 abandoned vehicles on my street, while a few blocks down, I see fresh abandoned vehicle signs on a dozen vehicles. Infrastructure my _ss!
United States
Updated UI, bug fixes and performance improvements.
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