FidelityHOME

Own your home WiFi with the FidelityHOME app. Configure, diagnose and optimize your home network, direct from your smart device, without ever having to call for tech support.

*** The app works in conjunction with supported Hitron gateways and an internet subscription with Fidelity Communications. The app will not be able to login if your device is not connected to the Hitron gateway. *** 
 
Overview: Direct access to your network’s most important details, such as connected devices and troubleshooting alerts. 
  
Speed Test: Validate not only the speed of your broadband connection, but also directly to your device. If facing a slow-down, you can easily determine the cause. 
  
My Devices: Review all devices connected to your network, from phones and tablets to smart TVs and thermostats.  
 
My WiFi: Don’t remember your WiFi password? Easily change it or share it with your guests.  
Troubleshoot: Is your WiFi password perhaps a bit too simple or your encryption not strong enough?  

Are some devices in your home suffering from slow speeds? FidelityHOME & your gateway automatically review potential performance and security issues and will guide you through the step-by-step resolution process.  
 
Parental Controls: No more WiFi for the kids after 9PM on weekdays? No problem.  
 
SweetSpots: A “metal detector” for your WiFi to track signal strength as you walk through your home to find and fix any possible dead-spots you may have.