United StatesIntroducing the second-generation mobile app from Basement Guardian®. It now powers the Basement Guardian(TM) and HALO(TM) smart sump pumps. Access all of the features and functionality of your smart sump pump here. Connect to your HALO pump to receive alerts so you can replace the pump before there is a problem. You hold the power to MONITOR the sump pit water level and access pump-specific metrics in the palm of your hand. With over 60 years in the business, you can TRUST the Wayne pump technology.
Good could be better
This could be a 5 star app. It works and does the basic. Tells me the battery is good, system is on and water level in the sump crock. Now it would be 5 star if it told me the last run, how many times it’s ran in a day things like that. It tells me the last time the test was done so it should be able to track the overall run time. Put some work in and this could be top notch.
United StatesGreat system, horrific app
The app is probably the worst on the AppStore. Hard to think about something that would improve it, the app has to be rewritten from scratch.
United StatesApp Shows Everything
I don’t usually write reviews but this app shouldn’t be rated so low, it shows everything you need, INCLUDING the specific run times. Maybe the other reviews are old, but if you click on “Today’s Cycles” the next page goes into specific detail on every time the pump ran and for how long. No complaints otherwise, simple and clear interface, does what it should. It would be cool if the app would send push notifications if the pump was stuck on or didn’t run for a specified amount of time, but I have another simple device (Sump Pump Alarm & Protector) that handles that.
United StatesGreat pump app needs work
The pump install and setup went fine. The app is not showing pump cycles, although it is showing water level and test results. Tried working with customer service on 2 calls, but they wanted me to camp out at the pump in the basement to note the times when the pump cycles. Also, when tapping on the app interface it zooms and needs to closed to get back to normal function. I’m a web strategist, and can say…the app needs a lot of work!
United StatesGraphical user interface easy setup
I use this with my Wayne Halo pump Extremely easy installation I had the pump installed Connected to WiFi and the app running in 15 minutes Fantastic application
United StatesToo many false alarms make system unreliable
While it’s better to get false alarms than to have the system fail to notify of a real failure, I find it concerning how frequently I receive false alarms - while most are false loss of Wifi notifications, two have been “critical issues” that direct me to “replace your pump immediately!” And these all happened in the first few months after installing the new pump. Neither was a critical issue - just unplug from power and replug pump and all seems fine (unknown glitch?). But I have lost confidence of an alarm being a reliable indicator of an actual problem. I dread going on vacation and receiving the “critical issue” alarm, not knowing whether I’ll return home to a flooded basement or just need to reset the pump. Further, the app stopped tracking my pump’s usage a few weeks ago, so there is no more tracking performance/frequency which is a main reason for buying this pump. It seems Wayne pumps are high quality, but the app and electronic reporting has a VERY long way to go to live up to its intended purpose. When the app was working, it seemed great, but lately the app is nearly useless due to these clear flaws.
United StatesPoor app
I downloaded this app for my Basement Guardian system, and cannot find any history as depicted on the screen shots. The app does not even reliably show when the pump is running. Very disappointed, should be better for a $2,000 system.
United States
Improved scanning reliability when setting up your pump
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