United StatesIntroducing the Atera mobile app! Provide awesome IT support to your customers, at the office, on-site, and on-the-go, with alert monitoring, access to customers, contacts and devices, remote access, and more. Atera is a unique platform designed for Managed Service Providers (MSPs) and internal IT departments; Combining Remote Monitoring and Management (RMM), Help Desk, Remote Support, Billing and Reporting —it’s a complete, one-stop-shop that enables MSPs to manage their entire business. The mobile app is a lite version designed to be used alongside Atera software.
So Buggy, so many features missing
Barely works. Never allows you to remote in, doesn’t let you assign customers to devices or change the name of a device. Now when I log in I just get a blank screen. Imagine paying $150 a month for this app
United StatesLacks basic functionality
Very frustrating that you can’t do basic things in this app like assign a device to a costumer or rename it. Remote Desktop access through Splashtop RMM also doesn’t work %50 of the time
United StatesUsability
The mobile app is pretty much useless
United StatesLong time Atera company
Our company joined Atera years ago and have been along for the ride. On the web software many improvements have been made (and some steps back), but that is part of building. This app however is abysmal. It has rarely been designed to show data that is useful to technicians and if it does, you cannot do anything with it. After recent updates, I can almost never get into the app. Biometrics doesn’t work and it captchas me all the time. This is so bad I am taking time to write this review while a server is down because I cannot get on the app.
United StatesDumb down experience and faulty login progress
Can't see all devices details , 16 iOS wants to take a qr code to sign in on the app it self how do I can my own phone . Did you let gpt write your code too?
United StatesDoesn't Help
I was really hoping that this app would at least get me some solid alert notifications, but it doesn't. I'll get notifications all right, but when I eventually get into the app, the notifications aren't in there. Refreshing the list doesn't help. As an example, I got an alert notification telling me I have a critical CPU alert, but the alert doesn't show which device. I swipe the notification to open it, have to log into the app (virtually every time), which includes having to enter my email address (it doesn't remember that). Once in, I go to alerts, and it lists a few warnings, but the critical alert isn't even in the list. Pretty much worthless for my intended purpose. Very frustrating.
United StatesRecent update broke stuff.
After recent update only 1 line is visible in tickets, images don’t load.
United States
bug fixes
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