United StatesZum is bringing flexible, efficient, connected and sustainable student transportation to school districts, communities and families across the United States. We know that families are incredibly busy, so we’ve made Zūm easy for parents to track and manage their child’s school rides. With our app, parents can: - Quickly view driver and vehicle profiles - Track the location of vehicles and your child’s ride progression in real-time - Receive pickup and dropoff notifications - Provide specific instructions for your child’s driver - Leave feedback about the driver or your child’s experience on the ride. - Easily communicate changes or cancel a ride if a child is sick or absent Our drivers go through a rigorous selection and vetting process, while our app provides full transparency to eliminate the chaos and anxiety of getting students to and from school everyday. Want to learn more or ask a question? Visit us at https://ridezum.com
Endangers student lives
I would rather go back to not having an app at all than have this bus company that risks the lives of students. Recently, a Zum bus drove off the road in Howard County, MD and flipped on its side. Several students had to go to the hospital. This was just a regular route home after school in clear weather. No excuse. There have been no serious school bus accidents in the area until Zum took over the routes. Less than a year into their contract, and they already prove they can’t be trusted. Zum is an app company but not a serious transportation option. Do not trust them if you want your kids to get home safely!
United StatesBus is very dirty!
The interior of the bus is excessively dirty, with my kids noting numerous instances of trash on the floor, gum on the seats, and an unpleasant stench. I'm curious about the frequency of your cleaning routine. Kindly address this concern promptly.
United StatesVery late
Car was half an hour late. Student too upset to get in car.
United StatesTo my dance studio I can go to the beach tomorrow
And I could do it at all my friends and family
United StatesBest app!!! Very helpful
You can see the bus on the route to pick up or drop off your children. You can actually see where exactly the bus is located at any point of time!!!
United StatesDrivers not following routes.
It is great to have real time information on bus routes. But communication is challenging. We have been experiencing some frustration and confusion between the assigned route and the route the driver is taking - which has kids on bus for an additional hour or more in the PM. My kid comes home exhausted and nauseous. This has happened before when there is a new driver, but not sure why this is happening this time. Driver does not communicate - just that it is “her preferred route” Zum rep confirmed it is unacceptable, School district also said it is not okay. But it is still happening. Hopefully this can be remedied soon, but it is troubling.
United StatesHorrible School Bus Service in Howard County
Failed to reliably provide contracted services.
United States
• Driver live location status is now displayed on the ride map view! • You can now choose multiple notification methods for your account! We continue to polish and improve our platform everyday. Other highlights of this release
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