Yescapa

J’ai un iphone SE avec ios 17 mis à jour. L’application ne s’ouvre pas, j’ai essayé de supprimer et de réinstaller plusieurs fois. Auriez vous un moyen que cela fonctionne? Merci d’avance

lkdghneuqosThu, Mar 7, 2024

United States

Horrible communication. Make sure you turn on delivery confirmation in your email. You will send the same information up to 4 times before they stop asking for it. I have rented from McRent and Yescapa now and even though the upfront cost was more at McRent, it is a real business with actual customer service and the ability to manage emails. Also, I agree with others that they have no desire to help the renters. Our camper listing had two fixed beds but only one on pickup. We also had rented with AC in drivers compartment since the trip was for the month of July in Germany but it was broken on pickup, no AC. We could not get ahold of Yescapa on rental pickup and we would have been stranded without a vehicle so we choice to take it as is but no support in getting any refund for the not receiving what we paid for. Their statement is that since we took the camper we accepted it as is, but what other option was available? If you rent from a real company, you could say this has an issue and then take a different one from the lot. In the case of Yescapa, there were no other campers nearby and it would have been last minute rental for 26 days meaning a huge price increase. Now the rental is over and the “extra” fees are adding up. In all, we missed 2 days of vacation dealing with maintenance issues, batter going dead, windows no working, cabinets that would not stay shut, water leaking from fresh tank, etc… and instead of getting money back we will be losing some of the deposit. Update, after company reply. Yes, we damaged a widow and there was a hail storm that we are gladly paying. Your response confirms the company has poor communication and customer service. The damage has nothing to do with the vehicle not being what was rented or losing days of vacation with maintenance issues like a dead battery, weather stripping coming off, leaking roof, no ac, non operable windows, leaking water, dead headlight, wiper blades not working, repairing cabinets that would not stay shut, inaccurate bed descriptions, and the hassle of Yescapa asking for the same information over and over. I am more than happy to pay for the weather damage, hail, and the broken window but I am disappointed that we paid for a vehicle with AC and fixed beds and in good working condition but did not get that and that the reply we got was, since you picked up the camper on the first day then you are ok with it. Yescapa is not interested in maintaining relationships or customers as they have proven in this interaction along with the ones I have in email.

Jake.buddyThu, Aug 17, 2023

United States

Horrible communication. Make sure you turn on delivery confirmation in your email. You will send the same information up to 4 times before they stop asking for it. I have rented from McRent and Yescapa now and even though the upfront cost was more at McRent, it is a real business with actual customer service and the ability to manage emails. Also, I agree with others that they have no desire to help the renters. Our camper listing had two fixed beds but only one on pickup. We also had rented with AC in drivers compartment since the trip was for the month of July in Germany but it was broken on pickup, no AC. We could not get ahold of Yescapa on rental pickup and we would have been stranded without a vehicle so we choice to take it as is but no support in getting any refund for the not receiving what we paid for. Their statement is that since we took the camper we accepted it as is, but what other option was available? If you rent from a real company, you could say this has an issue and then take a different one from the lot. In the case of Yescapa, there were no other campers nearby and it would have been last minute rental for 26 days meaning a huge price increase. Now the rental is over and the “extra” fees are adding up. In all, we missed 2 days of vacation dealing with maintenance issues, batter going dead, windows no working, cabinets that would not stay shut, water leaking from fresh tank, etc… and instead of getting money back we will be losing some of the deposit.

Jake.buddyFri, Jul 28, 2023

United States

Yescapa seems great in theory, until you return the vehicle and the owner decides to take an hour going over every inch of of the camper and blaming you for every scratch, mark, and issue— even if they probably pre-existed your rental. And because you paid a huge 1500euro cash deposit, then it’s up to them to decide how much to rent to you.

redor13Mon, Jun 12, 2023

United States

People on this website ask for cash or bank transfer deposits for rentals. This can be very dangerous as you might never see the money again. This app allows it so I don’t feel secure with it. Also there is no real support in case you want to contact them. Only Q&A.

AlvinosvSun, May 14, 2023

United States

Dont use the service, they are blocking amounta on your credit cards way after the contract is over.

Barni182Sat, Apr 17, 2021

United States

Stilling other people’s money. If you have a chance don’t use them, if you must take pictures of everything. Disappointed what some people would do even if they are wrong and know it. The company takes your money way after the contract is done.

wickedzmanTue, Apr 13, 2021

United States