United StatesOur shiny new Sailor app is key to making your voyage epic. Before you set off, make boarding a breeze, explore our onboard experiences and checkout (and book) shoreside activities. Everything and anything you need to make your vacation incredible. READY TO SAIL Make the pre-sail process a breeze with short and intuitive steps in the app. From government required documents to health checks — it’s all done here before you sail. DISCOVER THE SHIP Explore and book onboard happenings. From posh steakhouse dinners and immersive theater performances, to massages and guided meditation — you can discover everything that makes the ship so special. SHORE THINGS Check out and book any and all Shore Things — our shoreside activities. ATVs through hidden jungles, graffiti art classes, or a cleansing spa day with a shaman, we’ve carefully curated the best ways to discover new sides of yourself. SET UP THE BAND Paired with the app, The Band acts as your onboard keys, wallet, ShipEats beacon, ticket — and with a shake of the app (aka “Shake for Champagne”) — how we’ll find and deliver you a bottle of bubbles. SHIP EATS Peruse ShipEats — the tech-easy way to order food to your cabin or pool area using The Band and the Virgin Voyages app. GET IN LINE… BEFORE YOU GET IN LINE While you’re relaxing in your cabin, you can get in “virtual queues” — saving yourself time and energy waiting for a table at any of the onboard eateries. Don’t worry, you’ll be notified when your table is ready. MESSAGE Message Sailor Services whenever you need help or advice. Bid adieu to the awkward phone call down to the lobby. RECOMMENDATIONS With curated ship and port guides for you to pour over, you’ll know exactly which classes, eateries, treatments and experiences are right for you.
You must be kidding
This is the best Virgin can do? Awful app. Hardly functional. Even the check in part of the app is a disaster. Seriously starting to whether I picked the right cruise line. I expected some far far better from Sir Richard. The app is pretty, but shallow and poorly designed.
United StatesTransatlantic April 2024
Slow to download, slow to respond. Tells me that I am not connected to the WiFi when it is available. A nuisance to use!
United StatesThe worst to manage your cruise
This is the 3rd cruise line I’ve tried and I have been very excited except for my experience using this all is really making me pause and concerned! I can’t see the reservations that are connected, I can’t tell the hours we will be in port, I don’t know how many spots are left in excursions and trying to book for our multiple rooms is not working, I’m getting errors with no explanation and sometimes the excursions just disappear. I’m to pay and can’t keep track of what I’m required to do on the app vs going to the website. I also continue to getting the spinning logo and the pages don’t load, this is one of the worst apps I have ever used
United StatesUnacceptably slow performance
This is the slowest app I’ve installed since the first iPhone. I was hoping the update would speed things up, but it’s now twice as slow. Each button, each screen takes 5-10 seconds to load, so if you have to tap 8 things just to find the time the ship docks on the third day, you’re waiting one full minute, then another minute to return to what you actually wanted to do.
United StatesNeeds more language support
English only apps are unacceptable at this day and age. It should at minimum support the top 50-60 languages based on population or cruise ticket sales. Specifically my elder parents who only speak tutkish struggled mightily with this app.
United StatesDoesn’t Open
I had trouble before and during our last cruise. Now when I want to get the dates we can start booking reservations the app won’t even open. You can see the difference in rating compared to Virgin Atlantic. They need some of those app developers to come help Voyages.
United StatesApp doesn’t even work
The app works 10% of the time
United States
Bug fixes and stability improvements.
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