VIA Link lets you book personalized, express transit in San Antonio.
Good
Always on time
Not very put together
The drivers for the most part are awesome, however the service itself leaves A LOT to be desired. Honestly miss the idea of being able to count on a bus every hr/30 minutes. First the drop off/ pickup points can be inconvenient and even unsafe, as if whoever decided on the locations of them doesn’t actually go to the place they choose which is not the brightest idea. Also the service hours are more of a suggestion because if it is within the first or last hour of service you likely are not going to be able to get a ride because of the way the system is set up. the location services do not work properly and timing is also a suggestion as if they are short a driver you can expect to be late. I just wish VIA would spend the time and money to actually make the service something that accommodates those in node of rides to and from places without it seeming like they cut corners to save money when taxes and fares pay for all of the services.
Via link
Way too unreliable
Very helpful
Just got done with my first ride on the Via Link. It was different at first, sort of a combination of an Uber and a city bus. Works exactly like a bus with cash only fare or passes. (Bus passes work) Established pick ups and drop offs. (Some walking required) The driver, Mario was very informative and helpful!
Good 95%+ of the time
I love my drivers and the technology works almost all the time. Sometimes the ride will be late, especially during high demand times like rush-hour. Occasionally the navigation will take drivers in the way that you know is less efficient, but generally they will take advice from passengers. Overall, I highly recommend the service. if you were using the service to get to work, I recommend building in a decent buffer to make sure you’re not late. Almost all the time it picks me up in the earlier parts of the pick up and drop off window, but like I said earlier, every once in a while, it will not. Using the app has saved me hundreds of dollars in fuel and parking costs.
App is very useful but still needs some work.
I like how easy it is to use this app and how many options it gives when booking a ride. Unfortunately the only down side is that the gps location is very slow and sometimes doesn’t give you accurate ETA. Most of the via stops don’t have overhangs so you’ll be stuck in rain or cold weather waiting for your ride. I would say just get there at the designated time and don’t rely too much on what the app says as far as how long your ride will take to get to you.
Super late all the time
I always book my rides at 8 to start school at 8:50 and for some reason they find a way to make me late somehow. There’s no reason why it should take them that long. And I’ve also seen many drivers pass by me and ignore me when I’m trying to get a ride.
This version includes several UI improvements.
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