United StatesWhat is Udrive? Udrive is the first car–sharing provider in the Middle East that provides car rental by the minute. It is a perfect choice if you’re seeking a smart driving solution. Pick the car nearest to you through the app and drive wherever you need to go! Why Udrive? • Pick the car from anywhere and drop the car anywhere you want in the city. • NO DEPOSITS! • FREE fuel! • No long-term commitment & paperwork all the time! • Completely digital onboarding and renting experience with flexible rentals and best rates. You can pay by the minute! For more information and registration, please visit www.udrive.ae or www.udrive.sa
Pathetic support and information is not updated about other coun
If you are a tourist no need to download this app as they want booklet International driving licence and pakistan does not provide it as they only provide a smart card IDP and they do not know about this and their information regarding it is outdated. Also very pathetic support and no solution on the app had to email and still their does not listen and its just a mess. Pathetic experience will not recommended anyone to use this. I have just contacted thrifty and they verified everything with my Card IDP and they have smooth process unlike udrive.
United StatesAwful processes
I booked it first time and paid practically for all twice 1. They write in the app that stuff tell you what to do on petrol station. BUT I paid in cash on petrol station because stuff told so, and system take my money again for petrol. (and unfortunately I lose receipt). So they provide bad service in that area, because they can’t explain what to do 2. I booked it for a day, but I push button «finish trip» in the middle of the day (it doesn’t ask to confirm it and in most carsharing this button means pause, not finish). UPD support told me that return money for me 3. In the end, the take money for parking even if I park on private parking. I do not understand why. Even if I find it in terms. It means wrong processes
United StatesFailed to verify everytime
Okay. I’ve used this app before and it worked fine. The issue came once my emirates id expired. The app asked me to upload my new emirates id and verify again. I did and it said we couldn’t verify you because your driving license has expired. It didn’t. So I was like it’s no problem I’ll upload it again. I did and this time around it said the pictures were blurry or not clear. Maybe it was my fault so I went ahead and uploaded a very clear picture that wasn’t blurry. Same thing happened. They asked me to verify again. I did for the 5th time and it still said verification failed. I the stopped using the app because of this issue and found that EZhire and Ekar are much better.
United StatesExtra charges for no reason!!!!!
I was charged for an AED 160 parking fine that doesn’t exist and on top of that they charged me AED50 for admin fees. This app is a scam and they have been charging me some random amounts for no reason. I emailed the customer service many times and they are not answering. I will make a complaint with the police for scamming me around $100 USD for nothing. YOU LOST MY BUSINESS FOR LIFE!!!!!!
United StatesApp Needs Serious Updates
Absolutely horrific experience with this app. I downloaded the app to have a more efficient experience than booking taxis constantly. I reserved the car and was dropped off to it and when I arrived I slid the bar to unlock the car… and the car doesn’t unlock. My friend and I tried multiple times and every time the app just closed on itself instead of unlocking the car. We searched the app to find customer service and there was no direct contact point. After searching through google to find a representative to talk to they didn’t answer and we were left unable to use the car in an almost deserted area trying to find a taxi. COMPLETE WASTE OF TIME.
United StatesLearn laws first
They need to learn first that international driver’s license can’t be 1 year old in most cases. Travelers usually get international license right before traveling.
United StatesBest of on the road
Such a life saving moment for me on this day.
United States
Bug Fixes.
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