United StatesTART Connect is a free on-demand transportation service. The service operates in select service areas: - Tahoe City / Kings Beach, CA (includes West Shore, Olympic Valley and Northstar) - Truckee, CA - Incline Village, NV It's easy to use! - Input your ride info to view the estimated wait time. Then, just tap to confirm your request. - Track your driver’s progress. We’ll let you know when we’re getting close!
They should spend less on marketing and more on service
I took six months off from using this app because i had such a horrible time with it over the winter, often waiting over an hour for a pickup from the grocery store to the point that it was too cold to wait anymore and i had to pay for an uber. For the rest of winter i just ordered groceries delivery and walked to work. When the snow melted i started riding my bike so i downloaded tart to get my bike across town and they came in like 15 minutes! I was stoked. But then to get back. I waited 40 min for a tart just to have them call me and tell me they didnt have a bike rack. So then i ordered another one waited another 40 minutes but then again it got dark and too cold to wait outside anymore so i ended up riding my bicycle across town with no lights because i had waited from 530 to 7pm with no tart. If you have absolutely nowhere to be, no schedule, then order a tart but you wont know if it will be 5 minutes or 2 hours. Do not rely on tart to get to or from work. Do. Ot rely on tart to get home from the grocery store. Ive heard of people going to the store in pairs so as soon as they get picked up to go to the store the other person can request the tart back in order to avoid long wait times. Alas i dont have a buddy to do this for me. Also, the other day after i walked home 45 minutes i turned down my street just to see a tart van sitting idle, no where near any homes, so it makes me wonder if they are choosing not to accept rides or arent being assigned rides in an efficient manner. All of the drivers are incredibly nice! But if this company is being subsidized by local taxes, we should really look at the next election to eliminate any further contributions to a company that cant seem to improve or even meet the needs of the community.
United StatesThank you
This has been a lifesaver, I have been going through a lot of medical stuff and I haven't been able to drive. I have used it almost every day a few times a day. The drivers are nice to be with it's nice to have conversation to take my mind off of things, I'm really thankful you guys are around. Thank you again, Zane Marley
United StatesSuper easy and efficient
Love riding TART connect. Estimated are generally accurate. Plan ahead and go. Watch the connection on your phone so you know when it is arriving. Super great and friendly drivers.
United StatesTried just one time.
Tried one time from Tahoe transit center to hotel. 12 minutes driver is here and sent me back. Tried the next two days morning the same route it says i need to wait for 60 minutes.?
United States
General enhancements to the rider experience.
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