United StatesMobile Booking and Ancillary Service Book flights, select seats, order meals or purchase prepaid Galactic Wi-Fi and additional baggage on STARLUX App. Mobile COSMILE Member COSMILE member no longer needs to carry a physical card as STARLUX Airlines accepts digital membership card. Simply open the App when needed to access the membership number. Mobile Check-in You can log in to the STARLUX App to check-in and easily access your boarding pass. Suggest upgrading to the latest version of iOS for better service.
App
This is the first I am reviewing apps. I know they are new and need a lot of fixes. The app does not respond by entering the booking. You have to press the button twice before taking it. I booked a ticket with Alaska Airlines and can not manage my booking. Keep saying I am entering the wrong or missing. I chatted with customer support and they said. They see my booking but I can not manage my booking. Because I do not book directly with Starlux. At any other airline, you can see the booking without where you are booking the ticket.
United StatesThe system is currently busy. Please try again later …
For the last week … this is the message that pops up on the app. “The system is currently busy. please try again later.” At the bottom of the message is a button that says <confirm>. When you push it, the same message pops up. Thank goodness I have an email ticket from them but I prefer getting my boarding passes for my wallet instead of having to search emails. Anyhow - I hear the airlines is nice - the app just is not functional as of this review.
United StatesNot saving my trips
I have to add my trip every time I close and open the app. I’m not logged in, but what’s the purpose of having add trip feature if it’s not saving my trip ?
United StatesCannot sync my miles or access my flight info
The most important part of an app like this is to be able to access flight information for international travel. I repeatedly get an error that says my information doesn’t match or that I have no upcoming flights — but my info is correct and I do have an upcoming flight. I need to be able to access my miles with their partner airline (Alaska) — which was offered upon booking, but no luck there either. I have my flight confirmation number and no way to know if the flight is real, contact customer service, check-in, access updates, etc. via this app. The website worked smoothly, but the app needs major help before I book a STARLUX flight again 😕
United StatesPoor App.
This is my first time trying out this airline 2more days to fly but still can’t add my trips to the app. Poor App. Poor Customer service via e-mail. I live in USA. I e-mail them in English but They reply in Chinese language.
United StatesA limited app that gives many errors
1) I have my Cosmile logged in and see my flight in the app but 5 days after flight my miles earned do no show 2) Completed the miles claim form but form gives an error even though all the fields are filled out correctly 3) It is not possible to check in to flight via the app. Requires going through website. 4) my past flight does not show in the app. Only upcoming flights. The flights disappear from the app once completed
United StatesCannot add trip & awful app experience
Just as with their website cannot add a trip with either confirmation code or e-ticket number. App is, therefore, useless since one cannot check-in with app, change seats, pre-select meal, check flight status, get flight alerts etc. Starlux won’t let me even select my seat without calling them, waiting on hold, then getting a call back hours later. No other carrier - and this includes very low cost airlines - has such issues with their app or website. I realize their flying experience is pretty good but not worth this hassle.
United States
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