United StatesThe Sonoma-Marin Area Rail Transit (SMART) eTickets app allows you to purchase and use tickets instantly on your phone using a debit or credit card. Simply download the free app, register your e-mail address in our secure system and you're ready to ride. With the SMART Train Mobile Tickets app, you can: · Purchase one-way or round-trip tickets · Receive a discounted fare if you qualify as: Youth (5 -18), Senior (65 & Older) or a passenger with disabilities · Pay a single fare or multiple fares for a group of riders · Store multiple tickets on your phone for future use · Activate tickets · Register your debit/credit card in our secure system IMPORTANT REMINDERS: · You need an account to use mobile tickets. An account only requires an email & password · Once you purchase your ticket it will appear in your "ticket wallet" · Activate your ticket shortly before boarding the SMART Train · If you purchased multiple tickets remember to activate all of them. Tickets are displayed in order of activation. Swipe to advance to the next ticket · Be prepared to show your active ticket(s) to SMART personnel · Keep an eye on your battery level. You are held responsible for having a mobile phone in good working order and usable prior to boarding. If your mobile phone is inoperable you must use some other payment method for the journey · Mobile tickets do not need cell phone or WiFi services to be activated. However, you do need connectivity during the purchase of the ticket. · Mobile tickets are valid for 90 minutes after activation · Mobile tickets that have been purchased, but not activated, will expire after 30 days · Transfer credits are not available via the SMART mobile ticket app · If you lose or purchase a new device you can transfer any valid, unused tickets to a new device. SMART POLICY ON REFUNDS: · Generally, SMART does not issue refunds on mobile products · In the case of extenuating circumstances, customers can submit a refund request · Refund form can be found on: www.SonomaMarinTrain.org
Missing feature list
Need to add 30 day pass option to app. Need to add parking space payment option to App. Need train schedule embedded on APP itself. Current schedule viewing option is just a link to Smart Website for viewing. Problematic if your in a an area with poor cell data reception.
United StatesDoesn't Work
Lousy app. Resetting account constantly.
United StatesVery Basic - just directs you to the website
This app is extremely basic, and not very useful if you’re trying to use it for scheduling and connections. When you click the link to schedules, it takes you to their website. The schedule on the website is not smart device friendly, so it’s very difficult to navigate, especially if you’re trying to get a connection. Very limited scheduling for ridership, but that’s a different topic.
United StatesNeed to add parking payment option
Great App. -1 star because we cannot pay for Smart parking spaces with the App.
United StatesFacepalm
I just got a job down south and was excited that I could just take the train down. I’ve been trying to look at the Smart Train website for fairs and schedules on my phone, but the website doesn’t work well on phones. You can’t see a lot of the info unless you hold the phone horizontally and then when you do that it squashes your field of view. When I saw there was an app I was again excited. Downloaded the app and looked for a schedule section. Saw “Trip Planning” and tapped it. “Smart Train schedule” *tap*. Loads up the $h@t website. “F¥€&!”
United StatesEasier than the kiosk
The app is much easier to buy tix for a family because you can buy them all at once.
United StatesUnbelievable
Between erroneous signage at the ferry building & no one to ask for help, good luck trying to figure out what tix you need for taking a ferry & smart train.
United States
This app update provides faster load times and modernizes the appearance. Along with bug fixes, we’ve made improvements to accessibility features, including greater support for screen readers.
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