United StatesThink of SMART Flex as a whole new way to get around the Detroit Area — a ridesharing service that’s smart, easy, affordable, and green. With a few taps, book an on-demand ride in the app and our technology will connect you with transit headed your way. No detours, no delays. How it works: - Book a ride on your phone. - Get picked up on a nearby corner. - Share your ride with others. - Save cash and reduce carbon emissions. What we’re about: AFFORDABLE. Our low prices make it easy to get around SMART’s service zone without paying top dollar. Eligible users can also pay using pre-tax transit dollars through approved commuter benefit debit cards. SUSTAINABLE. Sharing rides reduces the number of vehicles on the roads, bringing down congestion and CO2 emissions. With a couple of taps, you get to do your part to make your city a little bit greener and cleaner, every time you ride. CONNECTED. Check the app for fixed route schedules and wait times to get you to your destination as soon as possible. Navigate the entire SMART network with ease. Questions? Reach out at [email protected] Loving your experience so far? Throw us a 5-star rating. You’ll have our eternal gratitude.
Unreliable use of transportation
this has to be hands-down, the worst transportation service I have ever used in my entire life- and I’ve ridden in taxis in the heart of New York. Even if you’re wheelchair bound or have one leg, you’re literally better off walking to your destination. For a service that only operates in a limited area there never seems to be an available driver. i’m always waiting 45 minutes minimum to look for and be assigned a driver (most days cant find one) on top of having to wait an additional 30 minutes for said driver to show up. Ever since their previous update, you can no longer call your driver to communicate your actual pick up location instead of having to wait on the side of a busy highway after business hours to be picked up somewhere other than your typed in pick up location. And 9/10 times your driver will not call you to find out where you are when the app says your driver is here, as they're instructed to do. save your time and spend the extra 8-10 on an uber/lyft if you have somewhere important to be like work. one of my recent drivers decided to make a pitstop at Burger King to get themselves food whilst having four other pick ups/drop offs scheduled. this company could care less about your time and the timely service they promote.
United StatesNot a GUARANTEED service
You’ll sit for a good hour continuously waiting to reach a rider. If you make it past the service error messages. So plan ahead if you need a cheap ride somewhere important. For a company that operates in limited areas with ride share there never seems to be enough drivers to “meet demand”
United StatesVery unreliable
Very unreliable. They can be late and which your driver and time at any moment even right before your scheduled pickup time. They will leave you if you are not right in front of them no call from driver before they leave but again they can be 30 minutes late, or text you and say no available drivers and they have to rebook you for another time after you have already waited an hour but you are expected to wait and be happy to be left in the cold or late to your appointment. If you can in and complain the rep say we are sorry but there is nothing they can do so you are either left in the cold to find another way to your scheduled destination.
United StatesAmazing!!This App actually worked great!
Wow I am shocked, Driver showed up very quick, on time. Both times. Smooth legit. Very helpful for us who don’t have the funds always high spending for Uber/Lyft. Hopefully More free rides come to play? Blessed night thanks to Flex/ my driver Shawna!! This is a legit post (Not a Bot)
United StatesY’all could do better
I really feel like yall could do better with scheduling people rides an arriving on time an treating people that’s in wheelchairs better
United StatesGreat Ride
He did a great ride!
United StatesFine app. Slightly Uncomfortable.
Cannot add more schedule while waiting rides or riding as a passenger.
United States
Performance improvements and bug fixes
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