United StatesForgot your bike, miss the bus, flat tire? Find a nextbike near you with the nextbike app and start cycling right away - available at any hour and with just a few easy steps. To hire a bike, simply select it, scan the QR code or enter the bike number - then off you go! You can return the bike at one of our stations or anywhere in the Flexzone. Our app provides you with everything you need at a glance. You can easily find the right return location with the map function or manage your customer account. You can also use the app to redeem vouchers, discover news, give feedback, or contact our customer service. With your account, you can use nextbikes in over 300 locations throughout Europe including KVB-Rad in Cologne, WienMobil Rad in Vienna, Stadtrad Innsbruck, Styr & Ställ in Götheburg, nextbike Berlin, and many more. You can see whether your city is included using the map function in the app or find all the cities with a nextbike system on our website at www.nextbike.de.
Mostly works but one note of caution
I was mostly happy with this app and it allowed us to use bikes all over Berlin on a recent vacation. BUT, I would recommend against using the park feature if you’re stopping somewhere for a break and leaving the bikes unattended. It is not difficult for others to unlock the bikes and take them and ride them while you’re being charged. Our bikes were taken while locked and parked and the extremely rude and unhelpful customer service accused us of having left them unlocked; she then hung up on me after I asked to speak to a manager (how does their app not see that the bikes were parked and locked?). Afterward, I saw we were instantly charged €25 per bike. I will dispute this charge with my credit card company but that seems to be my only recourse. Also, I would encourage you to stop the rental each time you stop and leave your bikes, parking and locking them means nothing. It’s usually easy enough to find new bikes if needed. Again, mostly happy but the app needs work or it’s easily hacked, I don’t know.
United StatesThis app is scam
I was charged an extra amount and now they don't want to refund me.
United StatesSooo good!
Thanks for providing! Bike ran really well!
United StatesGreat app, but bikes are old and often have issues
Great app, but bikes are old and often have issues
United StatesEasy, affordable and well-maintained
Easy, well-priced, and well-maintained. It would be nice to show the rider’s current location in the app, though it can be easily paired with Google maps.
United StatesНа велосипеді Пшиною
Я в повному захваті — щиро вам вдячний за сервіс, все просто чудово!.. Тільки сидіння було не зафіксовано — сподіваюсь, наступного разу його направлять.
United StatesScam !!
I rented 3 bikes in Gothenburg, Sweden, and I wish I didn’t. So me and 2 family members got on our bikes, and after 20 min we decided to stop, but I couldn’t stop the counter on 2 of them even if I locked the bike, and after about 5 mins wasted , I decided to call the service, as a tourist, my roaming data costs extra , and morover, the service charged me 200 krona for a 2 min support 😤😤, let’s not forget that you get charged 10 krona when you first want to rent but you never get it back. This app is scaming people, I do not recommend and I want my refund cuz you have no right to charge me for a technical problem in your bike 😡😡 One other thing, the minimum you pay per bike is 20 krona , so if you just wanted it for a couple of minutes, then it’s starting from 20 and that’s expensive for a non electric bike
United States
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