United StatesNC Quick Pass makes it easy to pay tolls in up to 19 states. With the app easily: - Pay a Bill by Mail invoice - Manage your account - Set HOV status - Order a transponder and save 35% on tolls in North Carolina
Broken App - Charged Multiple Times for HOV Lane Usage
The new app does not always submit your HOV declarations, so even if you follow the rules by having 3+ passengers and register your vehicle 15 minutes in advance, you may still be billed the rate as if you were a solo traveler. I’ve had this happen to me multiple times and have contacted NC Quick Pass via email, online form, and phone to dispute the fees. Each time the dispute has been denied without comment. On top of that, the claims take up to 30 days to review and you accrue additional fees during the review period. When I asked how I can confirm that my declaration from the app was received by NC Quick Pass to avoid future fees, the supervisor said she was not sure and suggested I no longer use the app and instead call to declare my status or purchase a different transponder and avoid using the app. I would avoid using this app unless you’re okay with late surprise bills.
United StatesThis app should be deleted
Reset my password and username several times but just couldn’t sign in. Think this app should be deleted until their issues are resolved.
United StatesApp is just trash
I followed the sign up process and it shows me there’s an error. Tried to reset the password and it shows me reset is success but when I tried to login, it says login invalid. Tried to pay directly there’s again another error. Holy this app is trash so it’s your website so is your database
United StatesTerrible first impressions
Somehow my wife got this to work on her phone, but attempting to create an account in the app, in a browser (3 different times over the course of three days), and on a different device resulted in errors and failures every time. Then, when trying again, it would prevent me from using previous usernames, because even though it errored out, it registered my proposed usernames (though using the forgot password feature still resulted in it not recognizing it).
United StatesMonths later app still does not work
Checking in 6 months later app still does not recognize my username and password on iOS 17. iPhone 13. My username and passwords is correct. In fact the only way to access my account is on my old laptop Windows 7. What’s wrong with you people. Your IT department should be fired. Developer response: Thank you for bringing this to our attention. When resetting your password, make sure you are not using any characters that are not accepted. If you need additional assistance, please reach out to us at ncquickpass.com or (877) 769-7277. Thank you!" 3/16/24. Received your response. Are you just an idiot? Read the above again until you comprehend. I’ll repeat slowly for you. My CORRECT password woks only on my Windows PC. The same CORRECT password does not work on Safari or Android.
United StatesMonths later app still does not work
Checking in 6 months later app still does not recognize my username and password on iOS 17. iPhone 13. My username and passwords is correct. In fact the only way to access my account is on my old laptop Windows 7. What’s wrong with you people. Your IT department should be fired.
United StatesTop notch service
They helped this low tech user! :-)
United States
bug fixes and performance improvements
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