Based in Singapore, Furama Hotels International (FHI) is an award-winning chain of hotels with over 40 hotels, resorts and villas to cater to the guests in Asia Pacific region - Australia, China, Indonesia, Malaysia, Singapore, Taiwan and Thailand. With over 7,000 rooms and 3 brands (Furama, FuramaXclusive and FX), the Furama app allows you to book hotels and also access the benefits wherever you are, at the tip of your mobile device. MOBILE EXCLUSIVE RATES Book rooms at exclusive rates available only on the app, on top of other discounts and offers. HEADS UP ON DEALS Be the absolute first to get notified up on upcoming promotions and deals. FIND THE PERFECT BOOKING Travel easy with a brand new user experience and navigate our large range of rooms and hotels. EASIER ACCOUNT MANAGEMENT View all your upcoming bookings and services all from one destination. Say hello to easier planning and account management now more than ever. FURAMAfirst MEMBERSHIP PORTAL Be a part of our FURAMAfirst membership and join a space of exclusivity. Earn FURAMAmints and redeem them with a whole catalog of amazing member rewards, specially curated for you.
Disastrous Experience: A Cautionary Tale of Furama Silom Hotel's Booking Nightmare!
I am deeply disappointed and utterly dismayed by the abysmal treatment my party and I received from Furama Silom Hotel during our recent trip to Thailand on 04/12/2024. Despite paying well in advance through Agoda for a reservation at Furama Silom with a pool, our experience was nothing short of a nightmare. Upon our arrival, we were shockingly informed that our booking could not be honored due to overbooking and purported issues with their computer system. Instead of making any effort to accommodate us at a comparable hotel in the Silom area, Furama callously shuffled us off to their alternate location in Pratunam. To add insult to injury, the receptionist had the audacity to claim that this relocation was an upgrade, a blatant falsehood considering the absence of any pool at the new location. Flying all the way from the USA to Thailand, only to be met with such incompetence and disregard for customer satisfaction, is beyond disheartening. Our plans with friends were utterly ruined, and the subpar room and atrocious breakfast included at the alternate location only exacerbated our disappointment. While Furama Silom offered a half-hearted apology for the inconvenience, their words do little to alleviate the frustration and anger we experienced. It is unfathomable that a reputed hotel would fail so spectacularly in honoring a reservation made well in advance, especially when it involves loyal customers flying from halfway across the world. I implore fellow travelers to exercise extreme caution when considering Furama Silom Hotel for their accommodation needs. Their blatant disregard for customer satisfaction and failure to uphold their end of the bargain are simply inexcusable. As for our ruined vacation, no amount of apologies can undo the damage caused by Furama Silom's incompetence and lack of accountability.
United States
1. Support of Australia currency for furamaMints; 2. Support of displaying hotel rooms in nett prices as the result of room search(hotel specified); 3. General improvements;
Subscribe our newsletter and get useful information every week.
Other Travel Apps
Similar Apps