United StatesPick up your rental directly from the airport, or anywhere around the world from our 3,800 locations in over 130 countries. With a wide range of vehicles available for rent, Europcar gives you all the freedom and takes away all the hassle. Download the app now, book your car and get on the road! Top 3 reasons to download the app: - Simplest way to search and book a car in just a few seconds, anytime, day or night: ready, set, go! - Fully flexible & digitized journey: with the customized dashboard, retrieve all your upcoming bookings in one place, follow the step-by-step rental guide, and upgrade or modify your booking as you wish - Less paper, more fun and faster access to your vehicle: scan your paperwork, take a selfie, do your online check-in within the app, and get a fast pass to priority service and save time at pick-up or drop-off locations Car and van rental made simple. - Easily find the Europcar rental locations anywhere thanks to maps & directions. - Sort by price, vehicle range - Easily access your last search - Use your company’s negotiated rates within the app - Tailor your car or van rental with our range of extras, such as additional drivers, young driver coverage and protection package. Got a child on board? We've got you covered with a selection of child seats to choose from - View your Privilege loyalty program status Decide which vehicle is right for you. - Choose our 4x4's for an off-road adventure, travel in luxury in a sleek Mercedes or simply explore Europe in the comfort of a Toyota - Moving or need a van for a commercial job? Choose from our wide-ranging fleet of van, truck and cargo vehicles. Rent overnight, one-way or for over 28 days: whatever your job, we suit your needs. Whether you’re traveling for business or pleasure, Europcar makes it easier than ever to find, rent and drive the vehicle that’s right for you. Avoid the paperwork and focus on the journey: download now.
So many glitches and bugs
Try to use the check in feature and It constantly freezes and kicks me out the app. Only way to check in online is through the app and it doesn’t work.
United StatesAbsolutely broken app and web experience
“If you created an account on the website, you need to wait 24 hours before you can log in.” Absolutely ridiculous. Apple should pull this app from the App Store until the developer does the bare minimum to make it work. They clearly don’t care at all about customer service, and shouldn’t be offering an app that’s fundamentally broken. This company appears to have never used an app or website before, they’re both hopelessly broken. I just don’t trust Europcar can provide a decent experience with their cars if they can’t even make a useable app in 2024. Stay away at all costs, the headaches are not worth it.
United StatesBugs and errors, hard to search and browse
I frequently get errors. I tried to report the error in the app using their email contact option, and that broke too. Couldn’t even send the feedback email. On top of that, it’s really hard to browse. It makes you pick a location first and then say your pickup times and drop off. But if your location is closed, they just say — nope, sorry. So you go back to square one and try the next location and hope the hours work out. Why not just have the user enter the pickup drop off times first, then show the available location — makes much more sense, right??!
United StatesOne screen, no app
Open it up, shows a europcar logo and then….does absolutely nothing. Not an app.
United StatesMalpractice on refueling charges
I returned my rental car at the O.R. Tambo International Airport after refueling it fully at the Engen Petrol Station at the airport terminal. The Europcar agent that received my car failed to provide me with evidence that the car was full and subsequently I was charged for refueling as well as a refueling service fee. This practice by the agents receiving the car should be stopped and they should record the level of fuel at return if the car to protect the client.
United StatesNothing works 🙁
Have of the features/ options give errors and do not work. What’s the point of having an app that’s broken (and promoting it to the customers! ). 1. Cannot add a payment method: tried different cards and a Technical Error message comes up every time 😣). 2. Tried to update my booking and errors keeps coming up - saying no Country of Residence is selected - even though it is. Despite that I went and “updated” my country of Residence - same error comes up…😫). Waste of time!!!
United StatesQue lastima !!
Trate de rentar para 5 días y la app funciona terrible. No guarda la información y ahora solo dice “server side error” trate de reinstalarla pero nada. Tendré que ir con otra compañía.
United States
scan your driver's licence, send us a selfie and we'll check your details in advance. Any questions? Don’t hesitate to contact our team using the application’s Help tab.
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