CTC-Go is a mobile application used by health plan members and drivers to coordinate healthcare transportation. CTC-Go allows health plan members to review upcoming or past reservations, rate their ride, contact our call center, cancel an existing reservation, and to schedule a new reservation. Our intuitive platform is easy to use and reliable. CTC-Go may only be used by authorized users through participating health plans.
0 stars
if i could give 0 stars, i would. they keep denying my rides & when i talk to an agent, they tell me that when they call to confirm my appointment, the facility cannot confirm i have an appointment. ISN’T THIS A HIPPA VIOLATION??? they won’t approve my ride to the facility, but they approve my ride from the facility home?? MAKE IT MAKE SENSE.
United StatesFrustration
it says ride unable to be processed, but then i receive a text message with my ride information. OR says processed, then has ride marked red, (which means ride was obviously unable to be processed) i’ve been late to appointments or never making it to appointments because of this.
United StatesMy first “RIDE “
My first ride to and from was great…. Not a problem..thanks,both drivers were nice…..
United StatesDisappointed
I am using the app for the first time and I can’t get past the first question “are you able to walk” the “0 trips” Is over the yes and it will not let me select yes. I am hoping you can correct this (move where the “0 trips is at) so I can use the app. Please and thank you.
United StatesI am wondering why?
I’ve been using this app for almost a year. I already had a number of trips booked but it’s my first time to experience today that my requested trips I submitted for tomorrow August 17. are still pending. I’ve been waiting for the confirmation of my rides. I checked the app, it’s still pending for approval. Good thing I called the customer service rep and she said it’s not on their system. There is a glitch!! She’s kind enough to tell me to book again even if it’s tomorrow already. Thanks
United StatesApp isn’t working at all
For the past three days this app hasn’t worked at all for me as an LA care customer. I can’t even login.
United StatesApp not working
Why isn’t the app working
United States
Easier to reset password.
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