United StateseMates (emailaprisoner.com) has the following goals:
To help family and friends communicate easily and frequently with Prisoners.
To reduce thoughts of self-harm/suicide through increased communication.
To assist Prisoners in preparation for release with multiple partner agencies.
Communication is a major factor in Prison life and the lack of it can have horrendous consequences. eMates offers a quick, efficient, secure alternative method of communication for Prisoners, their families, friends, legal professionals and related organisations - meaning Prisoners can receive more frequent and varied communication.
Documentation continually states Prisoners who are able to maintain family ties are 6 times less likely to re-offend.
Please check the locations page to see what features are available at what establishment:
https://www.emailaprisoner.com/content/locations
Won’t let me schedule a video visit
For the last two months the video visit request page will not work. I fill out my request, it says it has been sent and lists it as “requested” then when I refresh the app or open it again later the request is gone. I then check the actual website and there will be no request pending listed. And half the time when I send an email it disappears while it is sending and I have to reboot the app and write the email again.
United StatesEndless stream of bugs
This app has steadily gotten more buggy and unusable over the last 4 months. Sometimes I send an email and as it’s sending it just disappears and isn’t even found in drafts. A few weeks ago I confirmed a video visit and when my loved one never received a confirmation from the prison I double checked and the visit was still unconfirmed on the app again. Sometimes I can’t send an email on the app at all and need to use the website. Not to mention the minor bug where the scrolling starts twitching and moving on its own when you try to look over an email before you send it. Now today I received a reply and the email popped up to the top of the inbox as usual, but if I click it, it says “reply received” but there is not scanned reply page below the original email. An absolute utter shambles.
United States
Adds NeatPhone functionality and Short Message support for digital prisons.
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