United StatesThe Grainger app for iPhone is designed to deliver all that Grainger.com® has to offer no matter where the job takes you. Use the app to quickly narrow down your search, check account pricing, check item availability at a nearby branch, or manage costs with the Grainger KeepStock® inventory management solution. More Real-Time Availability — Get an expected arrival date or find out if your item is available at a nearby branch. KeepStock – Manage, track and control your inventory costs on an agile inventory management system. Barcode Scanning — Scan a product and drop it right into your cart. Find a Branch — Locate your nearest branch for quick pickup. Chat With an Expert — Have questions? Upload a photo and get answers from a specialist on the spot. Pending Orders — Keep track of all the orders waiting for your approval. Lists — Access lists on Grainger.com® for quick reordering. Order History — Check the status of a current order, or go back to previous orders over the last 18 months. It doesn't matter how you ordered. OMS: Simplify your order flows using our Order Management System. Saved for Later: Save away products from your shopping cart if you're not quite ready to buy. Need Help? Contact us at 1-800-472-4643. Grainger, Grainger.com and KeepStock are trademarks of W.W. Grainger, Inc.
So easy so awesome
The app is so easy. And it’s seamless to order online then pick up. The folks at Grainger are so very helpful and skilled at getting you what you need even if you don’t know what it’s called. The folks in my Westchester NY store are the best.
United StatesGreat store and nice app
Great products and reasonable prices. Nice customer service. Easy to use app.
United StatesNever received order
First time I’ve ever ordered from Grainger. Ordered some cores from them, expected to be delivered 2 days afterwards. Never received product. I then received an email from Grainger with no details or explanations about a return/refund? Without any context as to what they’re wanting from me or want me to do. So I just bit the bullet and had to reorder the same product again and spend another $200. So as of right now, I’m about $400 out of pocket and my business is on pause until I get these cores. Next step will be to call make sure they’ll refund me for the first purchase.
United StatesIt’s very easy
Good
United StatesVast improvement on the old app
Search, filtering, product info are intuitive. Navigation of the app is pretty easy, though I’m surprised that I haven’t yet been able to find FAQs. Also not crazy about the nebulous nature of cost when ordering for pickup. Can’t estimate sales tax? Shipping costs apply to pick-up orders? I live ten minutes from a branch, so why would shipping costs be a black box? Seems pretty straightforward to me. I’m picking up an item instead of using freight for a residential delivery. Free?
United StatesGreat customer support
I order many supplies for our maintenance shop and if it happens I can’t find it you have helpful people to help and they haven’t missed yet,Thanks for your support.
United StatesWhy so many notifications and they are WRONG?!
I get the same notification multiple times all the time. Jus town got 29 notifications my order was picked up but it wasn’t, some of it is ready for pick up! I get at least 5 notifications every time it sends me one. This is on my iPhone 14 Pro, my work iPhone 13, and my iPhone XR I used to have.
United States
· Improvements to "Compliance and Restrictions" on product pages · Accessibility improvements · Various bug fixes
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