United StatesDiscover a new and personalized shopping experience on your mobile device with the new Moncler app. More than a simple shop, the app is an inspiration celebrating the brand’s heritage as pioneers of protective, embracing and luxurious outerwear at the forefront of innovation and style. Discover essentials in jackets, clothing, shoes, bags and apparel from the Moncler Collection, Moncler Genius, Moncler Grenoble and Moncler Enfant. Download the new Moncler app now and explore the collections, tap into special services and events, and discover our online exclusives. With the new intuitive navigation and design, you can now shop our luxury ranges directly from your smartphone. EXCLUSIVE OPPORTUNITIES Access exclusive Moncler events. Enable notifications and stay up-to-date with the latest collections, special projects and news in Moncler’s world. Stay connected. Never miss the best of Moncler. BOUTIQUE LOCATOR With our new mobile app, you can now find any boutiques around the world. Set the preferred physical store close to you, and book an appointment with one of our Client Advisors in store. You can also shop from anywhere by booking a virtual appointment with a Client Advisor. Questions, doubts, feedback? Get in touch with us at [email protected].
Keep canceled my order
I purchased a down jacket for my girl from Moncler,but keep canceled the order!
United StatesCustomer Support
I bought Moncler sneakers, sweaters, multiple coats and jackets for my family this Christmas. I love the brand and the quality. One pair of sneakers did not fit, so I sent it back for a refund. I was told it could not be returned because it did not have a QR code with it. The shoes were never taken out of the box and there was no QR code included. Several calls to customer service were unhelpful. The employees were rude condescending and unwilling to help. I would continue to buy Moncler, but only from Saks or Nordstroms. Do not buy direct or online!
United Statesbugs
Anytime I open the moncler app and go onto the me button it says log in and register LITTERALLY when I logged in hours ago. pls fix this, this app should not be like this.
United Statesbugs
It’s not letting me add anything to my cart and it says “sorry this item cannot be added to your ordered please fix this ASAP
United StatesApple Pay
Nice option for Apple Pay. But am I the only one that isn’t able to use it ? Please fix
United Statescannot sign in
It keeped popping password reset messages and failed to sign in anyway
United States
Bug fixing and general improvements
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