United StatesWelcome to the Mason + Grace App! The best way to shop with Mason + Grace on iOS! About Us: Features: - Browse all of our most recent arrivals and promotions - Easy ordering and checkout - Waitlist items and purchase them when they are back in stock - Email notification for order fulfillment and shipping
Runnnnnnnnn!! Don’t buy here!!
They have cute shirts but DO NOT give them your business. I have placed 3 orders cause I’m like ok maybe it was a fluke. It’s not problems with all 3 orders. It has gotten worse every time. The first it was just delayed a few days. The second time I ordered 3 shirts. They sent me one wrong initials, one completely blank. They did send the right ones eventually but I had to wait for them to be re done and shipped. My last order took 40 business days. That is not counting weekends or holidays. I have sent over 5 emails with no answer to any of them. I have even left a comment on their Facebook. Nothing. I looked at their reviews and BBB. All kinds of problems. Run away!!! It is not worth the trouble they cause. If you don’t believe me look at other reviews or the better business bureau. Yikes! I deleted them off my Facebook so I would never be tempted with a good price or cute shirt ever again.
United StatesAWFUL CUSTOMER SERVICE DON’T BUY FROM THIS COMPANY!!!!!
I placed an order March 18th and was told it would be anywhere from 16-18 business days. Since then I have emailed them multiple times with no response it has been WELL over the time frame for my items to ship. I get on Facebook and leave a comment trying to get a response and they block me immediately. Do not buy from this company unless you like being scammed!
United StatesSTAY AWAY!
It took over a month to get a response for help on an order refund. I emailed daily and never got a reply until I posted on their Facebook page Complaining. That got my comments deleted and then eventually blocked. They used my old account from years ago with an email I didn’t have access to instead of the one I was currently using, and blamed me for the issue. When I went to use my “store credit” it wasn’t there. I asked for help. The help I got was an ugly email, blocked from their facebook page, and finally a refund to my bank account after I threatened to report fraud to my bank. I was even blocked from their app here until I logged in on a friends account and realized it. Please stay away from this company. She changed her store name from just Frogs and Frills b/c business was so rotten and was taking money and ppl weren’t getting their orders. But changing your name isn’t gonna change the way she does things. DON’T do business with this company.
United StatesTerrible customer service and do NOT deliver as advertised!
I have ordered a couple of things from them and it was fine when it didn’t matter how long it took. I didn’t really pay attention. Then, I ordered two Christmas sweatshirts on November 16th. Well in advance, right? Wrong. Five weeks went by and they had not shipped. I was not going to have them in time for Christmas. Their customer service was short with me and not helpful. So, I asked about my order on Facebook and said how long it was taking. Now, I’m blocked like others have been. Totally fine because I would NEVER purchase from them again. They obviously don’t want people to know about their terrible customer service!! Too many other cute boutiques to support who value their customers.
United StatesThey block you if you tell the truth about shipping
I downloaded this app just to leave this review. I ordered like 10 shirts from this company. The designs were so cute! I ordered well in advance since they advertised like 14 days or something like that. It literally took a month. Not including weekends…so an add pops up on FB and I’m reading comments and someone asked how long does it actually take and I answered the truth. Bout a month. Tell me why they blocked me 😂😂 I’m just now wearing the shirts and thought ok I should order NOW for valentines since it takes so long and I can’t find the FB group fro the life of me. I used my husbands FB and pulled it right up. To make sure I wasn’t tripping. So I’m coming here to agree with all the other comments that they market one time and it’s just simply not true and honestly I was ok with the time since I didn’t need it but to block me shows that they rather lie and that’s unfortunate 🥲
United StatesDon’t waste your time or money
Super slow with shipping times and HORRIBLE customer service.
United StatesPoor Communication and not very friendly
Same problem with communication as the above review mentions!! It took FIVE DAYS for the company to respond back in email. That’s the only way of communication they have unless you comment on a post like the above review mentions! Also not very friendly when they finally replied back to me, pretty much telling me I lied when I didn’t. FALSE! Won”t order from them again.
United States
This update includes several bug fixes and performance improvements to make your experience better. Happy shopping!
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