United StatesWelcome to the NEW London Drugs App! Get the most from London Drugs Pharmacy and the new and improved LDExtras loyalty program! With LDExtras program, shopping at London Drugs just got even more rewarding! You can now collect points on almost everything in-store and online and earn rewards. Redeem your rewards for cash vouchers, charity donations, extended warranties and more! Not only can you use the App in-store to collect points, but you’ll have access to personalized offers curated just for you! Simply scan your member barcode or share your LDExtras number in-store to begin collecting points on eligible purchases. Read more about the LDExtras rewards program: https://www.ldextras.com/About View the LDExtras Terms and Conditions: https://www.ldextras.com/Terms It doesn’t stop there! Access our Pharmacy services right from the palm of your hand with our App. Getting your prescriptions filled at London Drugs is simple, fast and easier than ever so you never have to be without the medications you need. With this App: • Use the "Quick Refill" to simply enter in your prescription number and store to get your prescription refilled. • View your real-time London Drugs pharmacy prescription profile • Have the ability to refill prescriptions through your pharmacy prescription profile • View images of your medications (shape, size, colour), last fill date, repeats remaining, etc. • Add multiple family members’ profiles to help manage their prescriptions • View medication information for your prescriptions • Add multiple London Drugs’ pharmacies to your profile • Book an appointment for a medication review • Also, more options added for pickup & delivery • Securely upload your prescription, from your smartphone, to the pharmacy • Securely login using biometrics (Face/Touch ID) • Update your communication preferences to receive a text/email when your prescription is ready *Speak to a London Drugs Pharmacist today to obtain credentials for your Live Prescription Profile access View the London Drugs Limited Terms and Conditions: http://www.londondrugs.com/TermsConditions.html
Don’t use for “quick refills” on prescriptions
My prescriptions are rarely ready on time, regardless of when I submit a refill request via the app. It’s so bad that today I finally just asked the pharmacist if I should even use the app for refills and she flat out said no. As for the rest of the app, it’s not particularly user friendly.
United StatesWhy Bother
Not at all user friendly. Breaks every usability rule possible. Amateur developers
United StatesApple Pay
Can’t add my card to Apple Wallet because of a glitch. “Add” button goes too far up the screen and behind the battery icon making it unclickable.
United StatesVery awkward and broken signup process
I asked about LDExtras today while making a purchase at London Drugs. Store rep took my phone number and circled the “download the app “ part of my receipt. She said sign up before midnight to get LDExtras credit for my purchase. At home I downloaded the app, but found out while entering data into the app that my phone number had already been registered. So I went online to LDExtras.com and the website switched me back to the app. I then temporarily deleted the app. Then I called London Drugs customer support. The rep directed me to the LDExtras registration page, and on my iPad the registration page flashed for half a second and the screen went white (broken website I think). Then after discussion, I gave the rep my phone number and she said all my information was there (I assume that although registration on the app failed, it actually seems to have collected my data). The rep then sent me an email with a temp password and instructions to sign on to LDExtras and rest my password. That worked. How is average person supposed sign up through such a broken process. I still haven’t figured out how to see whether my purchase was recognized, and I’m not sure how a London Drugs online or in-store purchase get added to LDExtras. I am very computer and internet literate and conclude that this is a classic broken business process. LDExtras seems to mean lots of extra confusion.
United States
With this release, you will be able to upload a photo of your receipt with your points claim request directly from the app. We've also included some bug fixes.
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