# New App Update We would like to inform that with this new app update, we will need all members to update email address and phone number contact once with new login and reset password. Especially for members who previously login using Facebook, Google or Apple ID. This is part of contact information update requirement practise for us to serve you better. We seek for your kind understanding while we move towards better user experience and services. Important: Kindly do not create new Bites account if you already have existing Bites account. We are not able to sync accounts or transfer Bites points or vouchers. Kindly reach out to us at [email protected] for us to assist you. Bites app currently support IOS - IOS 14.0 and above. Internet connection required while trying to login in to Bites App. ### Q1: I login Bites App using Facebook OR Google previously. What do I need to do now? Step 1: Select login option Facebook / Google OR Others for Apple ID Step 2: Enter email address associated with your Facebook OR Google. Click ‘NEXT’. Step 3: You will receive a ‘Bites by The Food Purveyor - Reset Password’ email from us. Click the link and reset a password you prefer. If Bites email not found, please try checking ‘Junk Mail’. Step 4: You can now re-launch the Bites app to login using email address and new password you created. All points and e-vouchers will remain and not affected. ### Q2: I login Bites App using Apple ID previously, what do I need to do now? Step 1: Select login option ‘Others’ for Apple ID Step 2: Click ‘Contact Us’ and provide us your email address associated to Apple ID and mobile number used for the same Apple ID. Step 3: We will send you reset password email. You will receive a ‘Bites by The Food Purveyor - Reset Password’ email from us. Click the link and reset a password you prefer. If Bites email not found, please try checking ‘Junk Mail’. Step 4: You can now re-launch the Bites app to login using email address and new password you created. All points and e-vouchers will remain and not affected. ### Q3: I see ‘Error Code: 500’, What do I do now? Step 1: ‘Error Code: 500’ means you have entered incorrect email address OR the email address is not the one used to register Bites membership previously. Step 2: Kindly check all alphanumeric spelling is correct OR try another email. (Hint: from work email or others) Step 3: If you have tried a few emails and still cannot recall which email address you used before, Kindly reach out to us at [email protected] and provide your mobile number for us to assist you. Step 4: We will send you reset password email. You will receive a ‘Bites by The Food Purveyor - Reset Password’ email from us. Click the link and reset a password you prefer. If Bites email not found, please try checking ‘Junk Mail’. Step 5: You can now re-launch the Bites app to login using email address and new password you created. All points and e-vouchers will remain and not affected. ### Q4: I login using Bites App using email address previously. What do I do now? Step 1: Once you update Bites App, you are required to login again with password. Step 2: If you forgot password, please click ‘Forgot Password. If you see ‘Error Code: 500’, kindly refer Q3 above. Step 3: You will receive a ‘Bites by The Food Purveyor - Reset Password’ email from us. Click the link and reset a password you prefer. If Bites email not found, please try checking ‘Junk Mail’. Step 4: You can now re-launch the Bites app to login using email address and new password you created. All points and e-vouchers will remain and not affected.
This App Bites! Such a Scam Loyalty Program
I used to spend a lot on groceries at Village Grocer and Ben's Independent Grocers, which is under the same ownership as the Bites program. But their program is a scam, because they do not display when your points expire in the app. No one checks their emails anymore. This loyalty program bites. Be honest and show customers when their points expire so that they can redeem them in time. Expiring our points while making it impossible for us to check when and how much of our points will expire is just a very dishonest move. I have stopped shopping at Village Grocer and Bens and moved all my grocery shopping elsewhere such as to Grab and Jaya Grocer.
Help
I can’t be a membership something wrong can you fix it
Works but is generally a web wrapper
Why restrict features to this web wrapper of an app when you could offer users the same utility in a mobile browser?
Doesn’t Work
Developers should update to IOS 14, the app doesn’t work anymore and it should also support the wallet app!
PLEASE UPDATE
An update is needed urgently or I’m going to stop shopping at your supermarkets!
Cant open
When its open it will white blank cant click anything. Please update !
App doesn’t work
Most of time when u want to use this app. It will say it need an update. Now worst. When open just blank white screen. Worst app ever made .
+ Minor bug fixes and performance enhancements.
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