The GA DCSS mobile app engages custodial and noncustodial parents in self-service options by allowing them to securely access their child support cases on any mobile device. It provides easy access to case details and general information about DCSS programs and services. Description: - Make Payments allows users to make child support payments, specialty payments and fees. - Upload Document allows users to upload verifications documents through their mobile device - Driver’s License Release option allows noncustodial parents to submit Deferral Forms MRA, MRD, MRC, and MRE. - Custodial parent can add, update and cancel direct deposit from their mobile device - DCSS mobile app allows custodial parents to request case closure through the app. - Payment History option allows users to view payments made in the last 12 months. - Scheduled Appointments allows users to view case related appointments. - Frequently Asked Questions provides users to access general information about the DCSS program - Notifications and Alerts allow users to receive valuable information about their case.
It does not work
Go back to the last version before this update it worked fine now it doesn’t work at all
App broken after recent update
“We’re sorry, but we’re unable to complete your request right now” is the error message I’m receiving. I tried a couple troubleshooting steps. Going to attempt a delete and reinstall.
No information
I hate this app!!! It’s impossible to get any info from here! I prefer doing the old online portal this shows nothing it’s empty when I try to check anything. I will get notifications about disbursements and check in app and see nothing.
Not so good
The old app use to let you update your bank information. This one doesn’t
Log in
It won’t let me reset my user name so I am unable to log in
Does not work
Can not log in even after multiple times of resetting password and redownloading the app. Have reach out to tech support directly contacting by phone and in person at local office. Would be nice if someone could get this fixed
Can’t Request Appointment
Will not allow you to follow through requesting an appointment time. Once you choose the time of day there is absolutely no way to finish scheduling it from there. GA protects dead beat parents in every sense
UI enhancements App improvisations
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