United StatesWork Orders: - Quickly view open/working/completed work orders in WIP - Track hours worked and traveled with simple start/stop button - Log the work performed for the work order - Enter hour meter readings for assigned equipment - Add parts to work orders - View service history for specific equipment - Automatically calculate minimums and rounding rules - Capture customer signature when completing work order - Sign multiple work orders at once Time Cards: - Automatically tracks time based on actions performed in the app - Add comments to time entries - Submit time card Maintenance Checklists: - Enter status of each question/step - Add additional comments for each step/question Notifications: - Notification card for accessing and managing all notifications - On device notifications QR Code: - Scan QR codes to lookup equipment - Search for equipment by serial number
Great product!
The app is easy to use, intuitive, and has made our technicians’ day much easier. They are spending less time on paperwork and are getting work orders to us immediately when previously it could take days. Also, the app has made back-office work much more streamlined. There is a bit of a learning curve (like anything new), but once you have the hang of it, processing times become shorter, billing is more consistent, and there are fewer errors overall.
United StatesExactly what we needed
Very user friendly and the Tinnacity team provides great service! Had us up and running within 5 weeks and has improved our processes and bottom line dramatically. Highly recommend!
United StatesGreat Software
Great dollar saving software and even better people!
United StatesLots of use
To start off I’ve been using this app for several years now. The app definitely has had a lot of changes over the years. When your back office gives full permissions to the tech and learns how to utilize the system the app works great. Tinnacity supports the system very well and readily fixes and updates the app as bugs are found or changes are needed.
United StatesCan’t give zero stars
This is the worst app. Everything is stupid difficult to do. I’m a tech, and I deal hand in hand with parts department, and office manager daily trying to get things straightened out that Tinnacity app has screwed up. The office side of things is way over complicated as well. I watch the parts guys switching between 300 different screens and menus just to post a tube of grease to my inventory, then I have to wait 2 or 3 days to be able to charge it to an SVO.
United StatesCrap
The app has to many problems . Tim #s converting to work ordered and parts inventory not correct and when you correct it it is still wrong.
United States
- Display the work order type's customer terms if set when signing a work order. - Change new work order icon from red to purple. - Squashed some bugs.
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