MICAS Service

Full Description (max 4000 characters)
The MICAS (Machine Intelligence Call Assistance Service) mobile app is a one-of-a kind self-help system that collects machine data and allows MFP service technicians to bring a library of resources with them to service calls. 
Once technicians enter the MFP serial number into the app, they receive immediate access to specific machine data, including:
•	Machine totals
•	Toner levels
•	Alerts
•	Current firmware version
Troubleshooting resources are automatically available to help technicians troubleshoot devices.
•	View drivers, service bulletins, service manuals, and technical bulletins
MICAS Benefits to Dealers
•	Help improve first-call resolution
•	Optimize device uptime
•	Provide efficient service delivery for your dealership
•	Help increase revenue and profitability
MICAS Benefits to Service Technicians
•	Machine totals and toner levels are available immediately
•	Access to relevant alerts, tutorials, and service manuals
•	Firmware version identified right on the app
MICAS Benefits to Customers
•	No more monthly meter collection
•	Help reduce emergency calls
•	More potential for device uptime 
How to Use the App:
•	Enter the MFP model, serial number, or event code (jam, error, task, or alert)
•	AI automatically generates MFP information and resources
Technical Requirements:
•	iOS 12 or later
Dealers need to sign up for MICAS before accessing the app. For instructions on how to sign up, go to https://service.sharpamericas.com.