311 Toronto

Connect with 311 Toronto while on the go using the device and channel of your choice, 24 hours a day, seven days a week, 365 days a year.

Use the app to make requests for more than 600 different services including Animal Services, Bylaw Violations, Service Complaints, Graffiti Removal, Noise Complaints, Road Maintenance and Traffic Safety, Tree Maintenance, Waste Collection, Water and Sewer Services and Winter Maintenance and more. 

Use the location-based technology on your smart phone to report a problem and easily attach a photo to show exactly what you are looking at.  

Track your service request using your unique reference number and opt-in for text message (SMS) or email notifications to receive instant status updates of your request. 

Easily book, reschedule or cancel appointments for select services. 

Connect directly with a Customer Service Representative through the 311 Live Agent chat function.

Review and explore open service requests in public spaces through the new Explore Map function which allows you to see open requests within 8km of your location.

Use the expanded knowledge base and enhanced search function to find the information about City services and programs you are looking for quickly and easily.