United StatesWe're the Austin American-Statesman, dedicated to enriching the lives of those in our Central Texas community through comprehensive local news, politics, sports, and entertainment coverage. We're the name you trust for breaking news in Austin and Central Texas. We're deeply committed to journalism that affects the lives of those in our community. Our award-winning team digs deep to uncover the stories that need to be told, from breaking news to Texas politics to local sports and more. WHAT WE'RE ALL ABOUT: • Local Journalism: Providing you with the latest Austin news and coverage deep from the heart of Central Texas. • Breaking News: Our real-time breaking news alerts keep you updated on what's happening in Austin and Central Texas. • Texas Politics: Keep an eye on local government with our insider politics coverage. • Austin 360: Your go-to guide for Austin events, restaurants, live music, and daily entertainment. • Sports: Comprehensive coverage of local sports, including high school and college games. • Entertainment: Stay in the loop with the latest in Austin entertainment news. • Weather: Trust us for timely and accurate Austin weather updates. • Opinion: Thought-provoking opinions that give you something to talk about. APP FEATURES: • Real-time breaking news alerts • Weather forecasts for Austin and Central Texas • Daily newspaper experience with the eNewspaper, a digital replica of the paper. • Personalized feed tailored just for you • Austin events in your pocket with Austin 360 Subscription Info: The Austin American Statesman app is your gateway to the latest Austin news and Texas updates, offered through a free download. Granting access to a selection of free articles every month, our commitment to comprehensive local news remains steadfast. Subscriptions are charged to your account at purchase confirmation and renew monthly or annually unless disabled in your account settings 24 hours before the current period ends. For more details and customer service, explore "Subscription Support" in the app's Settings. ADDITIONAL DETAILS: • Privacy Policy: http://cm.statesman.com/privacy/ • Terms of Service: http://cm.statesman.com/terms/ • Questions or Comments: [email protected]
My subscription began in 1965 …
The new e-format is a big downer for me! It comes in BLURRY and the only way I can read anything is to click on that specific article. What a headache to do !! And most importantly, there is NO CUSTOMER SUPPORT for this issue! I may just stop my subscription since reading the day-old news is not worth the effort.
United StatesMy subscription began in 1965 …
The new e-format is a big downer for me! It comes in BLURRY and the only way I can read anything is to click on that specific article. What a headache to do !! And most importantly, there is NO CUSTOMER SUPPORT for this issue! I may just stop my subscription since reading the day-old news is not worth the effort.
United StatesiPad Austin Statesman OFFLINE reading. Good when it works, Bad when it does not.
**5/1/24 UPDATE: Having said all of the following, I started trying to download the 5/1/24 Statesman edition which was showing in Editions about 2:30 AM without success until I tried again about 4:20 AM & was finally able to download both the Statesman & the USA Today 5/1/24 editions for OFFLINE iPad reading; still there is the frustration that something prevented downloading for a paid/ active account & there was no way to resolve it at that point. I will leave the 1-star rating for the time being until I am sure the problem will not reoccur. **5/1/24. I live in another city (about 25 years in Austin) & read the Statesman OFFLINE on my iPad—often in the 2-3-4 early AM timeframe. That is my only use for the paper. I like the Statesman’s duplicate newsprint format rather than the internet info format of other newspapers. **Tonight the 5/1/24 edition shows in the downloadable editions section but when I click for download, text scrolls across the screen saying it is downloading but then it goes to a screen saying Manage Account or Log off. Logging off & back in does nothing helpful. Managing account shows I have an active account which is paid out to 5/16/24. I have verified the 5/1/24 edition has not downloaded when I disconnect from the internet. I tried downloading a new app version but did not find an offline setting & deleted that app. **They have a history with me of having iPad downloading issues but those have been fixed until another like tonight pops up. Want to complain online about a subscription not being delivered, the system says this subscription is not eligible for complaints. Want help from Chat or Phone, not at night; you just have to live with a Bad Product/ No Product until someone wakes up & comes in, in the morning. Want to cancel—not online, have to wait until AM when a phone rep can pressure you not to cancel. **I think that at 8 AM I will cut my losses, cancel & go back to reading books & online items on my iPad. If you intend to read your newspaper on a desktop you are likely OK. Reading OFFLINE on an iPad can be an Iffy situation.
United StatesRuined the epaper
Statesman changed app format in March 2024 and ruined the enewspaper. Now when the epaper slowly and hopefully eventually loads which is rarely, it has popup ads on top of it. Mostly for Thomas J Henry. It’s also very difficult to navigate once you have it loaded…..Please bring the old version back!
United StatesTotal fail
Most days the enewspaper will not load at all. When it does load, will usually freeze up at some point resulting in iPad not responding to any input. Requires reboot of iPad. Having to click thru pop up ads, in addition to having to scroll through tons of content ads, is super annoying. And then there’s the content - news articles may be published48 hours after the event being reported; example : Saturday football games reported on Monday.
United StatesNew layout is confusing a glitchy
You have done a terrible job with this application. It’s confusing, glitchy and the Thomas J Henry pop ups are extremely annoying. If I have to pay $70/year to read the news, make my time and my money worth something.
United StatesSubscriber since 1975
I am in Italy and I am unable to access the Statesman, a Gannet owned newspaper. Gannet has newspapers all over the U.S. I am, however able to read the Albany News. A newspaper from Albany, TX, a community with an approximate population of 2,000/2,500. Surely you are able to understand my frustration.
United States
• We've resolved an issue where the eNewspaper did not load on initial install or update. For any questions, feedback or concerns, please reach out to [email protected]
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