The MyTeleMed iPhone app allows doctors to securely manage their important medical messages with HIPAA Compliance by protecting any Personal Health Information (PHI). How does it work? Patients call your dedicated number that reaches TeleMed answering service which is available 24/7/365. Doctors are notified by receiving messages in the app. Doctors can also contact customer service directly through the app via phone and e-mail. Doctors that use the MyTeleMed app receive push notifications that notify them of a new patient message. The doctor can click on the notification and open the patient messages within the MyTeleMed app. The message will contain the severity of the message, message details, and call back information. Doctor’s comments and callbacks on messages are logged with the time and duration of the call and even provide an option to record the call. For an extra layer of message delivery assurance, TeleMed creates a customized escalation procedure that repeats messages or calls you within timelines you set. If you cannot be reached, the call is escalated to others per your instructions. You can manage your escalation procedures through our website or by contacting a TeleMed service representative by phone. In addition to unquestionable HIPAA compliance some of the MyTeleMed app’s benefits include: • Messages reside on a web based server, accessed by your phone by distinct user name and password protection. Text messages reside on your phone- Mobile theft is a leading cause of HIPAA breaches. • Complete Documentation From Message Origination To Call Back. • Custom escalation based on message read or call back events. • Make and save comments on the messages. • Customize your new message alert modes, includes badge notification of new, unread messages. • Your Office Number Shows On The Caller ID when making the call back. Don't worry about hiding your mobile number again. • Access Customer Service 24/7 with a simple link from within the app. Get Your Medical Practice or Hospital Started With the MyTeleMed App Today!
Worst service line ever
Do not use this company. There are many others out there that are much better. If you are an employee, there is no line for you to be able to reach a supervisor if there’s a problem with the app. I work day and night triage from Friday evening until Monday morning. I’m on call the entire time. As such, I have requested that they send a message and call me in case I am sleeping. They also promised an escalation system in case the call goes unanswered for a certain period of time. This weekend, there were never any calls from telemed, only messages. In addition-nothing was ever escalated. On Friday night I received a call in the middle of the night, they only sent one message, never called me, never escalated the message and the patient was not able to receive a call back until I found the message four hours later. I called telemed to make sure that the settings were correct, they promised me three times the supervisor would call me back. I sat on hold and waited for long periods of time each time I called to make the request. The last time I finally got a hold of a supervisor, she said she would submit a ticket to the research team. I said well when is this going to be fixed because it’s Saturday night and I do not want to miss any calls, and she said the research team won’t fix it until Monday. So I asked her if there was anything to make sure that telemed would call at night and she said it would be fixed Monday. Well on a Saturday night that doesn’t do much for patients calling in. Nothing was resolved.
United StatesNeeds to update to 2013
Telemed needs to save passwords and allow for face id or thumb. And the review from 8years ago “get a designer” yes please learn human interface
United StatesSo much easier
This helps me call people back without them seeing my phone number. Easy to get messages then call people back. Saves so much of my time.
United StatesGreat for Staff
This app works great for our office team. Let’s them easily get questions answered and the ease of the functionality allows even our most technologically inept employee to effortlessly use.
United StatesGlad I chose it
This app does what I wanted it to do . It works when I use it and the app is updated to keep it working . A lot better than my iPhone updates
United StatesGreat app
This app is very functional and works great. If you need a medical app for your team, this is the one!
United StatesApp
The messaging and functionality has improved since we started using it. Great for our team.
United States
Minor bug fixes.
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