United StatesMy Flex Account Mobile is developed by Flexible Benefit Service LLC (Flex). The app provides 24/7 access for participants to manage their FSA, HRA, HSA, Transit and Parking Accounts. My Flex Account Mobile provides the following functionality: • Account balances and details • Recent transactions and details • View all email alerts • Contact administrator from mobile application via email or mobile phone • Same username/password as Flex web portal (no need to register your mobile device; just download, login, and go!) • Stronger authentication support (Picture/Passphrase, device identification and challenge questions) • View Demographic Details • View Dependents • View Card Details • View Card PIN • Register new users directly from mobile device
Much to be desired
Not a user friendly app. Takes longer to sign in than any other app I have. User interface and app navigation need to be simplified. Te last HSA account I had was simpler and yet still more informative than this one
United StatesNot Comprehensive Enough
It need more inform. Maybe even a few policy details on OTC purchases. Please continue to work at making it more useful.
United StatesNot happy
Every time we try and use this card it is block so my understanding it’s are money why do you block it . It’s very frustrating when you go pay for doctor visit or pay for glasses and the card is denied knowing Adam well we have all that money just sitting in here . I would not recommend this program to anybody.
United StatesNeed all available tabs
I’m sitting online with customers service and they are telling me i need to download a form from resources but that is not available on the app . You need to have all the documents available for the app users that desktop users have. It’s a Mobile world now join the 21st century !
United StatesFlex app
Last year the app worked much better. I’m not able to load multiple receipts at same time and the app is very frustrating to use. Very disappointing app now.
United StatesWhy so many changes
It is very frustrating with this company that they keep changing the website and the app. Every time something starts to work normally and easy another update and guess what. Does not work anymore. If you like headaches. Flex is a great one to have.
United StatesWhat happened to Submit a Claim?
This was a very good, easy to use app, but all of a sudden it changed. There is no longer a “Submit a Claim” tab, now it’s Add an Expense”, but I cannot find a way to add the expense. The button leading to it doesn’t work, and it’s very frustrating when something that works gets changed to something that doesn’t, for no other reason than making a change for changes sake. If it ain’t broke, don’t fix it. We’ll, they broke it, and hopefully it’ll go back to the way it was, simple and convenient.
United States
• Ability to mark a transaction as Ineligible. • Ability to dismiss opportunities. • Registration sessions now seamlessly persist through network disruptions, ensuring uninterrupted registration process. • Various usability Improvements and bug fixes.
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