United StatesLabFly by Northwell Health Labs is an easy-to-use mobile app that brings our lab experts to you. Simply download the app to schedule your next blood draw appointment at a time that fits into your day. Best of all, we come to you at work or home for privacy and maximum convenience. SPECIAL INTRODUCTORY OFFER Use promo code MyLabFly when booking to receive 25% off. Here’s how it works: • Download the LabFly app • Create a profile, enter insurance info and upload your prescription • Schedule a blood draw for yourself or someone you’re caring for • Make same day or future appointments—up to 6 months in advance • Rate your experience with our lab experts • View your test results in the app Learn more at Northwell.edu/Labfly For questions, please call Client Services at (516) 719-1100 or email [email protected]. *Limited-time offer. To redeem, promo code must be entered to receive the discount off your first blood draw. Discount is applied to the convenience fee only. Now through March 31, 2020. If you are homebound, the fees for having a blood draw may be covered by your insurer. For questions, please contact us at (516) 719-1082.
Full of bugs
The LabFly service itself is excellent but the app needs major updating and big fixes. Logging in is difficult and neither biometric nor code options are saved so you need the whole two-factor authentication process *every* time you want to check if the results are back. Frustrating. Numerous error messages come through various parts of the app, including reviewing. The lack of being able to integrate with other Northwell Apps or Apple Health to track historical data is a feature that needs to be added.
United StatesNot so good anymore!
Used Labfly for my elderly mom for several years. Tried to book an appointment through the app for a couple of weeks & can not confirm the time & date, yet my credit card was charged. No phone support only email. The only response I get from them is that the tech team will look into it. Such a shame it was a great app!
United StatesDumpster fire of an app
Buggiest app I have ever seen
United StatesNot working
After the last update, the app won’t open, says there’s a server response error
United StatesAbsolutely garbage
The app won’t allow me to sign up or sign in. Whatever I did, it kept on circling and won’t proceed to the next step. I tried everything- switched internet- reinstall the app- restart my phone. Nothing worked!! LabFly Customer service is as good as useless. They don’t have other means of contact but a freaking email. They just kept telling me I need to sign up for the app for home draw appointment. Unbelievable. The app won’t allow me to do it!!!! I screenshot and provided proof. They then asked for my phone number and never called! Absolutely a waste of time. The app is not ready to be used! The product team should feel shame about this!!!
United StatesAbsolute garbage app
I downloaded the app to get my test results which it worked for. But then I needed to book a home draw for my son, I called Northwell and was told it had to be done in the app not over the phone and I could create a profile for him under my account. So I put in all his information and hit submit when it comes time to put in insurance info and it freezes. Repeated the process 3 times, doesn’t work. I called and was told that I had to email LabFly for help. I got a very quick response and the support tech was amazing. He basically logged into my account and got all the info in for me so I could book the appointment. I proceed to schedule his appointment except when I go to pay it freezes and it’s not accepting payment at this time. So I call the tech back and he logged in for me and booked it, I emailed him the prescription and then he took the payment info. The Northwell techs came and were amazing but we noticed his DOB was wrong on the paper work. 1 months difference. So I go to update his profile and that doesn’t work. Every time you try to change the date it goes back to March 2004. So I email LabFly and no response for 3 days. And the app still doesn’t work to allow me to update his DOB myself. Super frustrate experience with the app. Great support techs and the nurse who took his blood was amazing but this app is a dumpster fire.
United StatesPoor user interface
As mentioned, the service is outstanding. The app interface, not so much: Uploading insurance card images results in many dead ends you can get out from only by force-quitting the app. Electronic lab orders are not recognized by the app either. For shame, Docs, shooting rabbits with an elephant gun….
United States
Bug fixes and performance improvements.
Subscribe our newsletter and get useful information every week.
Publisher's Other Apps
Other Medical Apps
Similar Apps