The COM-DEX app from Widex allows hearing aid users to remotely control their hearing aids via the COM-DEX hands-free streamer. COM-DEX streams high-quality sound to Widex hearing aids from mobile phones and from a connected COM-DEX Remote Mic With the COM-DEX App you can: • Adjust volume settings, change programs or alter sound levels of Widex hearing aids via the COM-DEX • Choose the directional focus of your hearing aids • See COM-DEX and COM-DEX Remote Mic battery status • COM-DEX Remote Mic controls: Pause/start stream, adjust microphone gain, surroundings on/off while streaming from microphone • Boost the volume of streamed sound in settings menu • Swipe screen support added (change active screen by swiping left/right) • COM-DEX and COM-DEX Remote Mic Connection Guide • Learn how to adjust sound, programs and sound direction with Usage Guides • Learn basic hearing aid maintenance with instructional videos • Locate nearest hearing care professional with the handy shop finder • Use the mirror to help placement of hearing aids If your current COM-DEX has firmware older than version 1.3.0 (e.g. 1.2.0 or 1.0.10): Please consult your dispenser for firmware upgrade if you want to optimize your experience with COM-DEX Remote Mic support or have access to the new features mentioned in “What’s new in Version 1.3.0”. To verify your current firmware version on COM-DEX: When the App is connected to your COM-DEX, the firmware version can be seen in menu More| Help | App and device information -> COM-DEX firmware version: x.x.xx
No connection to iPhone app.
We (my hearing aid professional) have tried everything, including a new loop from WIDEX to enable the loop to connect to the app, to no avail. The loop connects to the iPhone Bluetooth without a problem and I can stream music and calls, just not connect to the app on the phone. Even with technical help at WIDEX working with my specialist has not fixed the problem. Before my old loop battery wouldn’t take a charge, I was able to connect to the loop-app. and adjust volume, etc. But for some reason I cannot connect to the loop to the app. any longer!! 12/1/2022. I really miss the app. controls!!
United StatesWorks great!
Sometimes I have problems getting it to connect on the app to be able to use the app controls but even if it doesn’t show to be able to use the controls it will still work to answer & talk on iPhone
United StatesDoesn’t work
Works great with android phones but not at all for iPhone
United StatesNeeds an update to work on iOS
So far it never works on my apple iPad
United StatesNo app support to be found
Updated for iphone 11+ and iOS 14: Unless the phone remains ON, all settings in the Widex disappear. I set it to “More Clear”, “Crowd”, “Front Focus” for business and as soon as the phone is turned off, the hearing aids go back to quiet. This app also hasn’t been updated in THREE YEARS. Original: I enjoy having the ability to connect my non-mFi hearing aids to my iPhone to be able to stream music and am thrilled to finally be able to hear conversations on my phone via my hearing aids. HOWEVER, there are MANY problems with the app. I discovered that this app can cause multiple problems with your iPhone (at least with the 7+ and iOS 12.xx) since after replacing my iPhone, the same problems persist. While the app is not required for conversations on the iPhone or even for streaming music, the ability to direct where you would like the sound to be focused is very handy in many situations. These are the problems I’ve encountered: 1. It can cause your Settings to shut down unexpectedly when you enter it to try to get your device to connect with the app. 2. The app will not acknowledge the same device after a charging session (it MAY after a quick disconnect). The only way to reconnect is to go to settings (see #1) and forget the device and/or delete and reinstall the app. I’m having to do one or both on a daily basis to connect. 3. It may cause the apps used for streaming to lock down for anywhere from several seconds to requiring a shutdown of the app. I have had this problem with both Audible and Amazon Music. 4. The notifications tones usually do NOT come through the device. I can’t say always because just when I despair of it working, it will allow notification tones for an hour or day and then stop again. 5. There is no place to request app support. When you go to the website, it only shows you how to do things with no way of contacting a person unless you want to buy something. If I can’t get help, why would I consider getting more of their devices??
United StatesDoesn’t Work Most of the Time
Have to reset/reinstall the app multiple times a week. HA’s will work with the phone, but the app doesn’t detect them. On that rare occasion that it does, I don’t know what has happened to enable it. I would use the app to increase or decrease volume and check ComDex battery, but most of the time it’s not working. My V.A. audiologist doesn’t have any more luck with it than me. Thankfully, my HA,s are 6 years old and the Widex contract has expired, so they’re being replaced next month with a pair of Phonaks which use Bluetooth connect but don’t require any other device, so I’m going to stop complaining.
United StatesFails to connect to COM-DEX
When I try to get App to see device I need to disconnect all blue tooth devices and power cycle phone. It’s just not worth the aggravation. I can understand having to this once. Not every time.
United States
•New screen for control of COM-DEX Remote Mic if it is connected (require COM-DEX with firmware 1.3 or newer and a COM-DEX Remote Mic) •Possible to boost the volume of streamed sound in settings menu (require COM-DEX with firmware 1.3 or newer) •Swipe screen support added (change active screen by swiping left/right) •Leave demo mode more intuitive and easy to located (tap red banner in top of screen) •Minor bugfixes
Subscribe our newsletter and get useful information every week.
Publisher's Other Apps
Other Medical Apps
Similar Apps