United Statesaptihealth provides fast, easy access to high-quality mental healthcare to anyone aged 5+ anywhere in New York State. Sign up from your iPhone in minutes and start care within days. With aptihealth, you'll be matched to a licensed therapist who truly cares about helping you feel better. If recommended, a prescriber may be added to your care team for medication management. With the app, you're empowered to take control of your scheduling, rescheduling, and assessments on your own (though we're always here to help). Getting started is easy: • Sign up in just minutes - Download the app, click Join Now, answer questions about yourself, and schedule your first video session. • Attend first meeting - An aptihealth behavioral specialist gets to know you and matches you with the right care team based on your goals. • Start care. Start feeling better. - Meet with your therapist (and prescriber if needed) and progress on a care plan built just for you. Everything you need to feel better: • Personalized goal-oriented care - Your goals will be the focus of care to ensure the outcomes you want to achieve. • Video therapy from a licensed therapist - Online video sessions with your therapist where and when it’s convenient for you. • Medication management (if needed) - If recommended, a prescriber is added to your care team, and you’ll meet with them via video. Your therapist and prescriber will work together to support you. • 24/7 support - We provide support anywhere, any time, including direct messaging with your therapist. aptihealth accepts health insurance, copays may apply. Need help getting started? Call us at (888) 454-3827 or email us at [email protected].
Horrible people
My experience with Aptihealth has been extremely frustrating. Their lack of accountability is evident in their failure to process necessary paperwork promptly, which has significantly hindered my mental health care. They consistently delay signing forms and fail to forward records as required. This negligence led to my denial for SSI benefits twice, as Aptihealth failed to send my records as requested. Even when appointments are made specifically for signing forms, they still don't follow through with sending them where needed. This delay in care undermines patients' progress and ability to get their lives back on track. Additionally, their attempt to bill my insurance for services they didn't even provide is unacceptable. Upon contacting my insurance provider, I discovered numerous complaints about Aptihealth. It's clear there are better options available, and I would strongly advise seeking alternatives.
United StatesI’ve been using Aptihealth for a full year.
I sincerely appreciate Aptihealth and my therapist Megan. She has helped me start a career and get my anxiety under control. Im blessed I found an AMAZING therapist that understands CBT and DBT. But it did take going through 2 therapists to find this amazing lady. The support staff are always fast to help any issues with medication, messages or changing appt times. Give it a real chance and advocate for a therapist that fits your needs. But you also have to do the work. Journal, workout, eat right and find a passion and purpose. God bless everyone stuck. I’ve been there. Talk therapy is life saving. Thank you Megan and Aptihealth.
United StatesWaste of time
I met with someone super fast then I haven’t heard anything since an it’s been weeks I was told in the appointment that I wouldn’t be on a waiting list an here I am on a waiting list I would give this place zero stars if I could I explained I was under a lot of stress an needed a therapist as soon as possible an still haven’t heard anything back if I was suicidal which I’m not but if I was I definitely would of been dead by now waiting for these so called therapist to help me definitely don’t recommend don’t waste your time at all
United StatesHorrible experience
Tried doing this app to get a better experience with my mental health. First of all I did my insurance information and then soon after did my I intake. Its has now been over 2 and half months and I still have not got a care team. I was directed here from my in patient services and no longer have them cause I was going to use this. Now I have no medication no therapy and a waste of my time. What’s the point of doing a intake if your never going to find me a care team. They want your insurance information but looks like all they really want is something to bill to make money.
United StatesFraud
Company is a bunch of scam artists. Used the app 8 months and during the initial set up I was asked for insurance information and when my insurance was accepted I was notified that I was covered, proceeded to use the app for treatment until the 7th month mark when suddenly I’m being told I need to keep a credit card on file or they will stop seeing me as a patient. Jump ahead another month and they’re sending me a threatening letter in the mail saying I have an overdue account and owe them a large amount of money in overdue copays that I never once received a single bill for but somehow they managed to get my address correct for a letter threatening me with a collection agency. Jump ahead 2 weeks and they’ve made an unauthorized charge to my account for over $200 which will now be getting reported as fraud. Find better treatment and help elsewhere from an honest company.
United StatesRed Dot notification won’t go away
The app icon has a red dot with a 1 in it indicating the app needs my attention but there is no indication as to what it’s trying to notify me. It won’t go away regardless of logging out or reinstalling the app.
United StatesLOL they really deleted my review
Please use literally any other telehealth app this app is the worst they’ll gladly take your money while giving subpar care with med providers who cancel just before appointments and leave you with no refills not to mention the insensitive useless therapists
United States
Resolved an issue where some patients were unable to complete the post session questions. Updated the app to ensure compliance with latest security and privacy standards. Have questions for our team? Contact us at [email protected].
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