United StatesThe Verizon Care Smart app lets you activate and manage Care Smart’s Get Help– Professional Monitoring service, as well as other Care Smart features, on eligible models* Apple Watch, Samsung Galaxy Watch and Google Pixel Watch connected through a valid plan to the Verizon network. Use the Care Smart app to set up Care Smart’s Get Help - Professional Monitoring (subscription required). A Get Help agent responds 24/7 when you tap the watch’s Get Help button or when the watch reports a fall. As needed, the agent can notify emergency services with your location and can also conference in a trusted personal contact. Your Trust Circle contacts can view your location and are notified when the agent closes your case. (In contrast, the Verizon Care Smart Watch is also compatible with the Care Smart app, but that watch does not support the Get Help services. However, it does allow the watch user’s Trust Circle contacts to communicate with and locate the watch by using the Care Smart app.) Care Smart Get Help - Professional Monitoring for eligible models of Apple Watch, Samsung Galaxy Watch and Google Pixel Watch is now available as part of the Verizon MyPlan SmartWatch Data and Safety Perk. Learn more here: https://www.verizon.com/solutions-and-services/add-ons/safety/smartwatch-data-safety-perk/ *Care Smart is available for Apple Watch 4 and later, Samsung Galaxy Watch4 and later, and Google Pixel Watch.
Don’t work
I’ve downloaded the app, got to as far as typing the code into the little square boxes, and it won’t allow me to enter the numbers in the square boxes to continue setting up personal information. I’ve deleted the app and reinstalled it still the same thing.!
United StatesNeeds Work
Installed it on my phone and watch. Not happy that it has to be the default watch face. Not happy that Verizon is using it to track your every move. Also, had an issue with it saying that the location was off. I don’t have time for errors. So I’m dropping the app entirely. I want to be able to use any watch face and not one that has zero appeal.
United StatesCan’t set up my account
I’m trying to set up my account but the keypad for the phone number field covers the “SUBMIT” button so it’s impossible to submit (and hitting enter is not an option either). iPhone 15 Pro
United StatesCan’t remove watch holder other numbers
For some reason if you’ve entered a old phone number attached to the watch wearer in the trust circle, you can’t remove them. Even if the number isn’t valid anymore. This takes up valuable space since you can’t enter more than 10 numbers. Other than that, seems to work. I also which you could enter more than 10 contacts in the trust circle
United StatesNot working
Trying to sign in/create an account and it keeps crashing.
United StatesDisappointing
Tried to get it started and working today but the setup on my iPhone Pro Max and Apple Watch Ultra II doesn’t inspire confidence. No way to upload insurance cards - when I hit the “take photo” button it slaps me with an “Access Denied”. Much of the rest of the setup is too clunky for 2023, options greyed-out without explanation for example. Verizon, if this is really something you want to offer spend some money and exercise some leadership. Otherwise this comes across as just another empty subscription gambit.
United StatesEach update adds bugs! The most glitchy app ever.
By far the most glitchy app I’ve ever used. And considering it supposed to be there for safety purposes, it just makes it even more unacceptable. The VZW IT support people have been incredible and we have walked through trying to fix all of the glitches every time there’s an update. Literally losing previous hours of my life (as an old person!)dealing with app glitches! Unfortunately, every time they fix one bug, it causes other bugs. right now, I’m sitting on about $1000 worth of hardware just so I can take advantage of this app and give my family members peace of mind. and it’s not working. Again!
United States
Important changes for privacy compliance to enable the Medical ID feature on the watch wearer's watch.* Privacy updates
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