United StatesSafe Home Security gives you complete control over your security system, cameras, lights, locks, thermostats and other connected devices from anywhere in the world. Key Features: Arm and disarm your home security system from anywhere Receive text and/or email notifications in the event of an alarm, or when the system is disarmed Watch and record live video through your home security cameras Control your home automation-enabled Z-Wave devices PLEASE NOTE: To access this app, you must have an account set up with Safe Home Security.
Useless
With the recent update this app has become useless. I have tried to call this company. Not getting any help. App is telling me that my control panel is offline. This never happened with the older version of the app.
United StatesAwful customer service, awful app
The app never works, always has issues. I echo the awful customer service…everyone I’ve ever spoken to is incredibly rude and we’ve also been hung up on several times. I wish this company would go out of business.
United StatesUpgrades required
Would be great to have a scheduler to set alarms. Example setting the alarm 10 min after door opened after midnight in the stay option.
United StatesHas issues half the time.
When it works, it’s fine I guess. No bells or whistles, just arm and disarm. But, we constantly have issues where we are told we have an incorrect username or password when we exclusively use faceId. Also, there are times that it says our system is offline when it clearly isn’t. Makes me miss Alarm.com... a lot.
United StatesResetting info
Unless I’m missing it…how are you supposed to recover your username? I tried resetting my password with what I thought was my username but never received an email. The app is useless for me now!
United StatesWorst customer service in the industry
We’ve had agents hang up on us, tools us months to get online access to the app, can’t cancel the service without some obscene fee. Outrageous customer service, awful, had a lady tell us we were too much to handle and hung up. Another guy picked up the phone laughing and acted like we were bothering him. As soon as this contract is over we are cancelling immediately.
United StatesApp not reliable
I was enjoying the convenience of the Safe Home Security app until the technician replaced my 3G circuit board with a 4G version a few weeks back. Since then, the app has not functioned as designed, which is frustrating to put it politely. So far, I have not been able to speak with a human being about this matter.
United States
Granular automations is now available. This will give users the ability to separate automations actions for each supported device they have connected to their XP02 panel. Sunrise and Sunset automations to give users the ability to automate actions for their devices during these times. Night mode support has been added for Arm Stay. If enabled, this will bypass any alarm delays and put the system into alarm immediately. Improvements
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