United StatesGet the latest promotions and offers, wayfinding, and instant access to your Sands Rewards account anywhere, anytime. DISCOVER LATEST PROMOTIONS Find out about our latest promotions and browse offerings from over 170 luxury and premium boutiques, over 80 dining options, and award-winning attractions. EARN & REDEEM YOUR REWARDS Sign up for your complimentary Sands Rewards membership and explore a world of rewards at Marina Bay Sands. Keep track of your Sands Reward Dollars balance on the go as you earn and redeem with your Sands Rewards e-Card. Plus, redeem your parking privileges instantly through the app.
Not intuitive
Once you figure things out, it’s ok. But, if you click and log into the loyalty program and happen to select: “keep me logged in” there is no way to log out of that. And from there you cannot manage a booking more than 4 months out. So you can’t manage a booking…I deleted the app and redownloaded to reset. So, if you don’t select: “keep me logged in” it’s better.
United StatesOutdated
App is confusing and doesn’t even find an existing reservation. Embarrassing for a top tier hotel!
United StatesUnintuitive/can’t claim old account
There is a reason why this APP has a low rating. For a top level hotel, they have choosen a bottom tier APP interface. Became a member before they required us to make an account with a password. Tried to make an accountant, but app doesn’t take into consideration an older membership. So when I tried to make a new account, the online application was rejected due to my information already being in their system. I give the representative at the concierge desk 5 stars for their efforts and time to try and straighten this out, ZERO STARS to this APP and the concierge’s supervisor who instructed the concierge to keep referring us to use the APP. Anyone applying for a membership, new members should have no large problem, but insist on a physical membership card regardless, so that you have your account number and proof of membership in physical form.
United StatesIncredibly complex - no result
A place like MBS the guests needs a smooth experience. Someone with a guest mindset needs to work work with IT.
United StatesGreat App
Good UI, easy to use!
United StatesApp won’t open on new iPhone13 Pro
Not updating app fast enough for new iPhones
United StatesOld version is more reliable.
Such a downer that the parking redemption OTP feature is always not working in this new version. Seems like even the update is unable to fix it.
United States
-Revised digital hotel check-in flow -Allow hotel guests to add payment option to reservation prior to check-in
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