United StatesNow in addition to DIY home repair and home maintenance solutions, the new HomeServe App offers an improved customer experience! This means that if you have a plan from HomeServe, you can easily manage your HomeServe account from your mobile device 24/7/365. Simply log in to My Account with your HomeServe ID and you’ll get quick access to: • View your existing HomeServe plans • Make payments • Update payment methods • Go paperless • Reset HomeServe ID password • Add/cancel coverage • Schedule service • View service history • Chat with a HomeServe representative Some features must be accessed through a link in the app to our website. The HomeServe App remains unchanged in that it still offers home maintenance tools with the “My Lists” feature – helping you troubleshoot home repair issues in and around your house. That means you can easily add household items, home warranty information, set reminders, easily order replacement parts, watch how-to videos, and much more. We’re still the no-cost, home problem-solving app that you’ve come to know and love.
OVERCHARGING
System update caused double billing and it appears there is trouble REFUNDING as well. This is a new company and hick ups happen but OVERCHARGING AND DOUBLE CHARGING is EXCESSIVE!!!!!
United StatesUseless
What exactly is the point of this app if all it does is direct you to go to the website? Don’t you think that users are bright enough to do that on their own? Here’s an idea: create an app to do things so that you do NOT have to go to the website.
United StatesApp needs work.
Can’t access plan documents through the app.
United StatesApp won’t log in
This used to be a great app but it has gone down hill since the update. It is. It as user friendly as it was originally. Now, as I’d this review, the app won’t even log in into my account. It just shows the home symbol and pulses like it is trying to load but never does. So disappointed where this is now.
United StatesIt doesn’t even open
I loved this app until the final update now it doesn’t even open
United StatesUsed to be great
This app was great BEFORE the update at least for organizing and keeping track of things around the house. I was hoping more would come of this (like they made it seem), but it never did. I have to send requests when stuff you’d think would populate from there “pertinent info” never does. Everything from the how-to videos to the manuals, and thankfully I didn’t get rid of those, to parts. I own some craftsman power equipment that has been listed in the app pretty much since new and the “pertinent info” it pulled was a warranty. No manuals or typical replacement parts like spark plugs, air filters, etc. for annual maintenance. Luckily I’ve been able to find stuff, but if you’re gonna have a parts section, why not at least list the typical things that wear out or require routine maintenance like spark plugs, belts, water/fuel/air/oil filters, batteries, and that goes for anything not just yard equipment. I haven’t used or bought any warranty services so maybe it’s good for that but the original appeal for me is gone.
United StatesBeyond Dissatisfied
I used this app for years. I had all of my household appliances entered, down to paint colors and fruit trees. I used it to find needed videos, replacement parts, and all the things you need to learn to fix things while living rurally. NOW, I can’t even enter the app. The Log In page doesn’t even load after pressing Log In or even Reset Password. This app went from being a daily necessity to a huge disappointment.
United States
This release includes bug fixes and improvements. Visit us at homeserve.com/app for more info. Have feedback or suggestions? Send us an email at [email protected].
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