United StatesTalking on the phone can be a challenge for people with hearing loss. For nearly 20 years, Hamilton® CapTel® has made more than 250 million captioned calls possible for people who have difficulty hearing over the phone — all at no cost to the user. The new Hamilton® Mobile CapTel® app delivers the same Hamilton CapTel experience our customers have enjoyed at home or the office for years — and now it’s available at your fingertips wherever you go. It's secure, fast, incredibly accurate and easy to use. The app syncs seamlessly with your iOS device contacts so you can place a call with a single tap. Other features include: • Captions on both incoming and outgoing calls • Built-in Voicemail with captions • Call Forwarding and Custom Caller ID • Customizable captions for easy reading — choose your font style, color and size • Direct access to customer care, 24/7/365 • Ability to access your call log and review captions • Seamless syncing with device contacts • Browser Caption Viewing – simultaneous viewing of captions on a larger screen • And more! Hamilton Mobile CapTel is available to individuals with hearing loss at no cost. It’s a snap to install — just download the app and follow the directions. You’ll be prompted to register and create an account with Hamilton CapTel. Simply log in and you’ll be making and receiving calls in moments! If talking on the phone has been an obstacle due to hearing loss, now’s the time to connect again with what matters most in your life. FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. To learn more, visit fcc.gov. Voice and data plans may be required when using Hamilton CapTel on a smartphone or tablet. Hamilton CapTel may be used to make 911 calls but may not function the same as traditional 911 services. For more information about the benefits and limitations of Hamilton CapTel and Emergency 911 calling, visit HamiltonCapTel.com/911. Third-party trademarks mentioned are the property of their respective owners. CapTel is a registered trademark of Ultratec, Inc. Copyright ©2022 Hamilton Relay. Hamilton is a registered trademark of Nedelco, Inc. d/b/a/ Hamilton Telecommunications. The Hamilton Mobile CapTel app is only available for use in the United States.
Audio Issues During Calls
I really enjoyed this app until recently, it gave me the ability to see a transcript of the conversations as it is being spoken. I discovered this app a year ago and decided to try it out. I used this app daily and it worked fine and the captions were fairly accurate. I have two main issues with the app. First off is with the dial pad. Wen I want to enter a number, the keypad is not fully visible with Voiceover (screen reader software). So, have to turn it off in order to make it wirk, which is frustrating and is still happening. Finally, when making and receive call, the audio sounds very choppy and is cutting out no matter if I’m using speakerphone or a headset. After noticing the issue, I contacted customer service via email to resolve the situation. It has been two weeks now and I have not receibed a response or a resolution to the problem. Therefore, I have to use a different captioning app.
United StatesScrewed up big time
I called a congressman. No captions. Then it cut out right when he was speaking he tried to call me. I tried but app is blacked says called ending. I’m not happy. I can’t even call on regular call by disabling this. 20 minutes. Do u think he has all day??
United StatesDisconnects constantly
Have this on my VOIP home phone and it is so helpful. On iPhone it never completes my call. Waste of iPhone memory and app. Hate it!
United StatesGreat Captioning App
I really enjoy this app,,it gives me the ability to see a transcript of the conversations as it is being spoken. I discovered this app a month ago and decided to try it out. I use this app daily and it is working fine and the captions are accurate. The only issue I encountered is with the dial pad. Wen I want to enter a number, the keypad is not fully visible with Voiceover (screen reader software). So, have to turn it off in order to make it wirk, which is frustrating. If this issue can be address, it would be greatly appreciated. Otherwise, awesome app and I highly recommend it.
United StatesGreat Captioning App
I really enjoy this,,it gives me the ability to see a transcript of the conversations as it is being spening. I discovered this app a month ago and decided to try it out. I use this app daily and it is working time and the captions are accurate. The only issue I encountered is with the dail pad. Wjen I want to enter a number, the keypad is not fully visible with Voiceover (screen reader software). So, have to turn it off in order to make it wirk, which is frustrating. If this issue can be address, it would be greatly appreciated. Otherwise, awesome app and I highly recommend it.
United StatesWorks but…!!
I have two huge main issues. One, if I put it on speaker it keeps switching back to phone and there are times I don’t even know it happens cause there is a pause in the conversation. Two, it does not work with connection to Bluetooth in my car speakers. It will work for maybe 2 mins and then it will just freeze. I can’t hear them and they can’t hear me. So I have to force close it and start over and turn off the Bluetooth.
United StatesAmazing
I love this app so much! The captions r 99.9% accurate! There’s one feature that I would like added, if this app can work offline.
United States
Important Bug Fixes.
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