FRONTSTEPS Community puts your association in your pocket. Homeowners can utilize FRONTSTEPS to stay connected and reference important information about the community at their convenience. Why FRONTSTEPS Community? -------------------------------- We live busy lives, who has time to sit down at their desktop and pay their community assessments? Well, if you don’t have a second to spare, FRONTSTEPS Community is the application for you. We’re bringing your community to your fingertips! What features are available for homeowners? --------------------------------------------- • Schedule your assessment payments or schedule recurring assessments • Find contact information for your neighbors who have opted in • Access community files and folders • Read and get notifications for community announcements • Reserve community amenities • View community events on the calendar • View and post classifieds • Engage in discussions with your neighbors • Check the status of work orders • View architectural change requests • Get answers to frequently asked questions • Send and receive private messages from your property managers • Manage visitors • View parking lot • View storage space • Get notified when a package arrives
Horrible APP! Not worth the time, frustration and confusion!
The app is truly horrible, and the website is not much better either. Whomever designed them made it extremely not user friendly. The tabs/links aren’t necessarily clear regarding which to chose based upon the task/issue you want to address. The tabs/links then send you to a page that’s also not directly helpful, clear or necessarily what you’re looking for. Even the tutorials are poorly designed. When you look for support/help, it just brings you to snippets of information that aren’t clear/somewhat confusing and there’s no way to directly reach out to management or an app support representative . It then has you running in circles trying to find the clear/helpful info to actually reach out to get support. Outside of calling management directly, this website and app interface is made to prevent you from directly reaching out to management nor quickly getting what you’re looking for. Why would someone want to use technology that only complicates how/where to get information and do what you want to do? I understand the app is supposed to be a more condensed quick connect, but the app isn’t user friendly at all, is limited and missing the most typical links/access someone may want/need. It’s no where near quick and easy. Why isn’t there a top/easy access constantly visible setting button/tab on the website and app that the user can check and edit/change their account info., profile, manage notifications, and set tabs/links which the user wants to access quickly/use frequently first. Where is the visible easy access visitor/new resident tab that someone can quickly and easily get to add/edit/delete? We’re going to have a gate that no one can get in/out without the homeowner/resident setting up/permitting access. Where is a visible quick/easy tab/link to post, edit and look up classified adds for our community? When looking up bulletins, it takes you to the oldest/years old first and then you need to keep advancing page after page to reach more recent postings. It should be the other way around. Why would someone want sift thru bulletins that are 10yrs old first? Like I and many others have stated, the is an extremely poorly thought out app/website. It doesn’t make things quicker, easier, more functional nor better organized for our home owners and community.
United StatesHorrible
No way of accessing settings to stop erroneous “reminder” emails. Our community doesn’t even engage with communication of any kind and there is no calendar. I don’t even know why this is necessary except for payments and frankly it’s the only information I can access. I have deleted the account entirely as it’s useless and I make payments via old fashioned mail. All property management companies and community associations should be REQUIRED to include monthly community notes and calendar on the dashboard. Our property management isn’t very helpful. Got the runaround about “settings” to change email communication but guess what? It doesn’t even exist in the app! Waste of time and effort. Customer service is difficult to reach and takes their time to respond. It should be a click, a chat or a call not a form and a week or no reply. Not worth the aggravation. Useless for owners, only helps property managers with collecting dues.
United StatesThe WORST app ever
1 star is way too high for this app, sad l can’t rate it 0 stars. That sums it all up.
United StatesTerrible
This app is way way better than it’s website, but still not very good. I think FRONTSTEPS is the worse designed website and app I have ever encountered. They have a million tutorials because it lacks any common sense. Absolutely the worst!
United StatesWorst
This is a way to keep the community uninformed about what management or the board is doing. It’s difficult, if not impossible to find any documents on it. Logging into the site is a half hour process on a good day. If you have options, run from this program.
United StatesTerrible App to Support Terrible HOA
The app is clearly some poorly built cross-platform garbage that is extremely slow, difficult to navigate, and can’t even keep you signed in. If I didn’t have to use it to pay my worthless HOA, I would delete immediately.
United StatesConvoluted
Useless
United States
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