The Cowboy app is your daily companion on the road. Connect your ride * Navigate the city like a local who knows every corner. Break free from congestion, be guided to your favorite places, even find bike parking spots. * Map the quickest route or take a breather with the clearest alternative with real-time air quality mapping in your area. * Monitor your speed and check your ride stats at a glance on your ride dashboard. Easily control your bike through your ride settings: front & rear lights, motor assistance, phone wireless charger, etc. * Always know your charge. With predictive battery range estimation, charge reminders and widgets for your Home Screen and Lock Screen, you’ll never run out of power. * Rain, shine (or snow or hail or fog), with live weather updates you’ll never leave the house unprepared. Keep moving * With embedded bike sensors, you can track all your activity details — moving time, speed, power delivered, calories burned, and more. * Quickly see your ride trends over time with personalized stats. * Collect badges for your achievements and show them off with pride. * See how your stats stack up with your fellow riders. Track your fitness and find out how far you’ve ridden compared to the community with Cowboy leaderboards. * Automatically synchronize your rides on Apple Health and / or Strava, and get credit for all your activities Stay safe * Unlock your bike and start your ride with a simple tap in the app. You’re the only one who can turn it on. Activate Auto Unlock for an effortless start. As you approach, the bike senses your connection and comes alive. * Whether near or far, you'll be able to locate your bike at all times with GPS tracking. Use Find My Bike to follow the signal and pinpoint its exact location. * [Theft Insurance exclusive] If someone attempts to snatch your bike, we'll proactively notify you right away. * With Crash Detection, if the bike detects that you're ever in an accident we'll check in to make sure you're alright. If not, we'll automatically alert your emergency contacts and share your live position. You’ll never ride alone * Need a maintenance? Subscribe to Cowboy Care and book an unlimited number of service appointments in the app. We'll come right to your door and give your bike a full check-up. * The Cowboy team is available to chat with you in-app for any bike or tech question you have along your ride. * If your bike requires an update, the app will alert you automatically and guide you through every step.
Legit awesome
The bike is awesome, the app is clean and user friendly and the customer support is (surprisingly) helpful.
Worst customer service
I have cowboy care and had a visit with a technician. He diagnosed an issue and reported it to cowboy. After some days hearing nothing I went on the app to schedule a repair and order parts. It’s been over a week and there has been no help whatsoever. Only different people chatting like NPCs in a video game or a bad AI chat it. Completely useless chat. Much better off just going to a repair shop and skipping the app chat entirely.
Great value added!
The app and its recent improvements really make this a fantastic value added to the bicycle. Can’t imagine being more pleased.
The bike hasn’t been delivered yet
Massive delays in the delivery process with no clarity on the final dates. The app and all accessories are seating with no use just waiting for the bike to arrive :(
App update troubled with issues
The latest app redesign, while arguably more visually appealing and providing more functionality, is less stable and has issues there not present before. This is frustrating because customers should not be expected to provide free QA services for a premium product such as this. A non exhaustive list of issues I have regularly: - long press actions are buggy and sometimes reset while pressing. For example when locking the bike I sometimes have to try 2 or 3 times for it to “take” - app closes while in use. This is a minor annoyance but one that wasn’t an issue before. If I lock my phone the app will sometimes just close on its own. This adds friction when I want to lock my bike at the end of the ride. - after charging battery, app says battery is disconnects forever, until I unlock the bike. - app feels slower, more laggy, less responsive. Sometimes has a significant delay which is very bad when your are trying to quickly adjust a setting such as power mode.
Great Bike and love the App.
Finally an app for the bike that just works and is not complicated!!!
Wow!
Buying these bikes has been one of my favourite purchases ever
Bug fixes and performance improvements.
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