Cove Connect

The app crashes seconds after opening. I can’t access my cameras or the system remotely because it won’t stay open long enough to view. I’ve reached out to support but was told they would just forward my information to technical support. Super frustrating!!

JaimlynThu, May 16, 2024

United States

app has been crashing for over a month now. clearly the devs at Cove do not care about fixing this issue! just updated the app where they state it’s fix the “crashing bug” issue. NOPE- app is STILL CRASHING. why am I paying for a service that DOESN’T WORK!

Cynthia RWed, May 15, 2024

United States

This app is terrible. I cannot operate my system with the app because it displays system offline daily. The techs at Cove are useless in solving this problem. I am told that it must be my Internet, but everything else that I try online works and have great upload and download speed. The app needs work!

jmb0036Sun, May 12, 2024

United States

***Updated 5.2.24 I see there was an update yesterday! Once again I updated the app, and it worked for 2 minutes then went back to not working again! This is getting VERY FRUSTRATING! I’ve paid all this money for this alarm system to not be able to see out of my cameras when need be!! Cove needs to get this fixed.. I see I’m not the only customer having this issue! **Updated 4.12.24 I saw they had an update last night on the app, to fix the “bug.” However I am still unable to keep the app up without crashing! It’s kind of pointless to have a security system if you can’t even open up the app to look at anything. They need to get this fixed!!!!!!!!!!!!!!! I have had Cove since 2020, and it has worked good for the most part. However about a weeks ago, I have not been able to use the app on my phone. The moment I open the app, it shuts back off. I have reached out to customer service and still have not heard back from them. Very frustrating not being able to view all the camera I have or use the app.

Bro DianaFri, May 3, 2024

United States

app keeps crashing. I’ve complained to customer support twice now. they keep telling me to be patient but this has been happening for a month now. the app is pretty much useless. considering switching to another security system at this point.

Cynthia RThu, Apr 25, 2024

United States

** the app continues to crash after latest update. Customer support is responsive, however there’s not much they can do other than pass it onto development. The app issues aren’t instilling the greatest confidence for me with this system. The app crashes seconds after opening, as of a few days ago. Have tried the usual trouble shooting techniques with no luck.

Cedarst16Sun, Apr 14, 2024

United States

**Updated 4.12.24 I saw they had an update last night on the app, to fix the “bug.” However I am still unable to keep the app up without crashing! It’s kind of pointless to have a security system if you can’t even open up the app to look at anything. They need to get this fixed!!!!!!!!!!!!!!! I have had Cove since 2020, and it has worked good for the most part. However about a weeks ago, I have not been able to use the app on my phone. The moment I open the app, it shuts back off. I have reached out to customer service and still have not heard back from them. Very frustrating not being able to view all the camera I have or use the app.

Bro DianaFri, Apr 12, 2024

United States