SmartHealth HCP

	•	Executive Summary
Smart Health is looking to digitize the process and workflow, to overcome and delays and bottlenecks, and finally extract useful insights.
	•	Stakeholders
	•	SmartHealth admin (backend)
	•	SmartHealth agent  (backend)
	•	HCPs (HCP APP - version)

	•	Business Objectives
	•	To automate SmartHealth Services processes as much as possible
	•	Data quality Analysis for KPIs
	•	User friendly interface and amazingly simple for all parties
	•	Provide the HCP with the access to view their patients’ data (e.g., test results)
	•	Create a channel of communication with HCPs
	•	Satisfaction for Doctors and patients

	•	Security/ Technical Requirements
	•	The application will not provide any medical advice, diagnosis, or treatment.
	•	The application shall be operated by SmartHealth and SmartHealth holds complete liability over the platform.
	•	SmartHealth shall be fully responsible for any technical issue during contractual period and shall provide 24/7 maintenance and technical support.
	•	Application will be in both English and Arabic versions.
	•	All relevant SOPs of SmartHealth (client record retention, user access control, business continuity, back up, , data recovery, AE reporting, etc.) will be applied.