United StatesDesigned for members who are part of Optum® Personal Care Benefits through their health plan, employer, or other group. You must be eligible to register your Optum Personal Care Benefits account. Optum Personal Care Benefits formerly FirstLine Benefits is an over-the-counter (OTC) benefit utilized by health plans to provide their members with home delivery of essential OTC items. The Optum Personal Care app makes it easy to use and manage your OTC benefit. It keeps everything you need to shop in one place. You’ll find details about your benefit, your credit balance, our online store and tools that make shopping easier. Create Your Account A simple onboarding process walks you through setup, so you can quickly register your account and start using your benefit. Manage Your Account Securely manage your username, password, and email preferences. Check Your Balance Find your current account balance and expiration date, so you know when you have credits to spend. Shop Online Buy products from our expansive online catalog and have them shipped directly to your home. You can also track your order status from the app. Get Answers to FAQs Visit the help center to find quick and easy answers to questions about your benefit. Contact Customer Service Reach out to customer service from the app to get help when you need it.
Review
Need more variety. Should be able to carry over unused credits.
United StatesSinging in
I have to sign in every few minutes and get a verification code
United StatesNavigation.. ouch!!
1. Instead of shopping, I spent most of the time trying to navigate sections, find the search tab, and then getting kicked out, re-verify and start over. 2. Why can’t I zoom in on images to read ingredients? Why can’t I see back of bottles to read ingredients? Instead, you show me 5 other suggestions rather than have details about the product I want. Not enough information. 3. Why would ordering epsom salts require me to verify password and submit code again? This happened on two products. I almost just quit. 4. I searched for TheraWorks and get told there is no such item?! Why can’t your ‘speller’ figure out I want TheraWorx?! That’s pretty user unfriendly. 5. I had $2.33 left to spend, so I tapped on your suggestions for low-price items. Ha, ha! They started at $42.00 and went on for pages! What kind of ‘suggestion’ is that?! I do appreciate that my new insurance has this OTC benefit. But, oh, Lordy… what you put us through seems to be a lot of frustration . I am a retired professor, so I am not stupid. But I don’t know many elders who would have the patience. I’ll have to do this all over again for my husband now. And he’s a retired engineer!! Go figure. Barbara Dautrich
United StatesHave to continually sign in
No option to save password. Cannot easily find where I was when I was forced to repeatedly sign in.
United StatesReview
Not crazy about your order form had to relate to catalog for info and finding product would like to have a similar order form like First Line much easier to order
United StatesReview
Great app Great service!
United StatesNot intuitive
System way too slow and made me. Go back in five (5) times!
United States
Fixes for login errors
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