mySWICA

Never remembers face id setting. Forced to use the app

indoorcyclistTue, Dec 13, 2022

United States

Every time i log in I have to write user/pass and wait for a code send on my Swiss number. The Face Id does not work consistently and 9/10 times I have to do the above. Then there is no option to log in without an sms confirmation code. Face id should be enough + they should have options like 3rd party auth apps to generate the code. Every time I use another sim card it’s a pain to use this app.

NewskoolerSat, Oct 1, 2022

United States

I have several key issues with this app. I mainly downloaded this app so that I could go digital and reduce paper waste, but it is of no use to me if I can’t properly track my records through here. MY FIRST ISSUE is that my premium statements are not made available on the app because they are paid through direct debit. It does not make sense that I do not have access to a digital record of the statements, and that I would only be able to access them if I also ask for a paper copy. MY SECOND ISSUE is that I cannot track which benefit statements have already been paid. It only shows me the amount due, but it does not show in any way which payments have already been completed and which ones are still pending. I am trying to minimize waste by going digital, but it doesn't make sense if I can't access my records! Very frustrated customer.

SwissBoricuaMon, Apr 4, 2022

United States

New Phone identical to iPhone X and your latest update do not work with DuckDuckGo Browser….this browser is set as default system wide. Thru the DuckDuck Browser login works

Jeff BaruhWed, Sep 29, 2021

United States

Works on iPad but not on iPhone…. App cannot set cookies on the default browser whichever one Therefore absolutely needs Safari to login…? You can also make an iPad app that can be horizontal view. We can then use the app on the iPad incombination with the phone. Why we have to use the SMS option to login when you have Perfectly secure options of FaceID or TouchID in our ios devices. These days we use SMS to check the online security whether unauthorised users try to log in and not the Insured logging Legitimately on his My Swica portal.

Jeff BaruhFri, Apr 30, 2021

United States

Ich musste bestimmt 15 sms Codes anfordern. Die dann alle auf einmal rein kamen. Nach dem Login gefrorene App. Kann nichts anwählen oder drücken. Komplett untauglich.

Kia522Mon, Jun 15, 2020

United States

SWICA is entirely behind the mark in their online efforts. It’s 2009 chez SWICA. The other Invoice app was a poor effort and this app is equally rubbish. Great insurance company but they clearly need a new provider for their online access. Compared to Sanitas, which is updated all the time and is so slick and easy, the Swica app is a typewriter. I have to email my receipts to Swica still! This app will not even allow a document upload.

MLEDVINASat, Dec 14, 2019

United States