MATRIX PowerWatch

Matrix fitness new account then open app downloaded then register few mins self auto close app again tried try account not let me register self auto close app removed the. Restart my phone again new download then same self close apps that got take time hard trying to register but I think your service problem 4 years ago need re-update apps

Ladd.78Thu, Oct 26, 2023

United States

I just purchased your watch and your app is not letting me sign in. Every time I try to open your app it continues to crash. Can you please fix it.

Rebelmike120Sat, May 14, 2022

United States

I got the PowerWatch X and can not even use it. I have no idea if it is a good watch or not. The app doesn’t even work. It keeps shutting itself off every time I try to open it. I have deleted it and re-downloaded it multiple times but it’s the same problem. I have tried many many times to contact customer service. After 2 months and about 4-5 attempts they responded. They asked me what phone and iOS I was using. I answered them and I have not hear back from them yet. I have sent the message 5 times and I got nothing. I will attempt to contact the better business bureaus. I’m sure the watch is awesome but the customer service is trash. That is why I do not recommend buying any products from Matrix.

...done trying0981Sun, Jan 30, 2022

United States

I purchased this watch because I wanted a parameter and watch I did not want a smart watch. The Watch will not stay charged and keeps powering off. I’ve been unable to sync it numerous times.

c marvinFri, Apr 9, 2021

United States

It’s a great concept but unfortunately it’s garbage. Mine has never worked right since day one. It never wants to sync up and you’re always fighting with it.

Gordon OfficerFri, Apr 9, 2021

United States

When I downloaded this app and finally got an account created it goes blank. Not once I logged in the app will not open. It keeps going off.

Iceman0861Thu, Mar 25, 2021

United States

The app links to the watch via Bluetooth and it stops working after the first couple of times it connects. The fix for this from Matrix customer service is to delete the app and reinstall to get the watch and iPhone to sync up again...deleting all history and starting from scratch every time you do this. You definitely don’t get what you pay for with this watch....you get much less. A first gen I-watch has better technology than this expensive bulky paperweight. Total garbage.

converted I-watch userWed, Dec 9, 2020

United States